Shannon Morton
Business Management
Chesapeake,VA
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaging and empowering work culture. Proven strengths in building and maintaining relationships with a diverse range of customers in dynamic, fast-paced settings such as Restaurants, Industrial and Commercial.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service BAS Project Administrator
Damuth Trane
Chesapeake, VA
01.2023 - Current
- Coordinated Building Automation Systems projects to include scheduling technicians, material management, subcontractor planning and tracking cost of annual revenue of more than 6 million dollars
- Managed ordering equipment, software maintenance plans, and energy services licenses
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Facilitates Energy Print Licenses Renewals by working in conjunction with Energy Business Development Manager
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
Service Resource Coordinator
Damuth Trane
Chesapeake, VA
05.2017 - 03.2023
- Managed over 50 Retrofit Projects annually for hospitals, schools and college campuses to include equipment ordering, subcontractor scheduling and manpower planning
- Accountable for invoicing customers accurately and in timely manner for approximately 3 million annually
- Assess demographic needs and schedule team of sixteen technicians to respond to emergency repairs as well as contractual preventative maintenance obligations
- Build customer relationships through communication and partnerships
General Manager
Moe's Southwest Grille
Virginia Beach, VA
10.2015 - 05.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
Shift Manager
Starbucks
Virginia Beach, VA
09.2014 - 01.2015
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maintained professional, organized, and safe environment for employees and customers.
Training General Manager
Papa John's Pizza
Virginia Beach, VA
05.2009 - 10.2012
- Provided consistent growth reaching Million Dollar Store status and increasing revenue by 22%
- Developed and implemented strategies to increase sales and profitability by utilizing local college campuses.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success for Assistant Managers
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Received Rookie of the Year accolade
Education
Bachelor of Science (B.S - Business Administration and Management, Management
Virginia Commonwealth University
Richmond, VA 08.2011 - 05.2015
Skills
Business planning
undefinedAccomplishments
Committee designed to target current opportunities to improve the customer experience at Damuth Trane. When an opportunity arose, our committee worked hard to find resolutions, build relationships, and create lifelong customers through process improvement and collaboration.
United Way of Hampton Roads
At United Way of South Hampton Roads we organized annual fundraising events to kick off the new year and new goals. Planning events such as Day of Caring and Silver Angels Christmas event.
Timeline
Service BAS Project Administrator
Damuth Trane
01.2023 - Current
Service Resource Coordinator
Damuth Trane
05.2017 - 03.2023
General Manager
Moe's Southwest Grille
10.2015 - 05.2017
Shift Manager
Starbucks
09.2014 - 01.2015
Bachelor of Science (B.S - Business Administration and Management, Management
Virginia Commonwealth University
08.2011 - 05.2015
Training General Manager
Papa John's Pizza
05.2009 - 10.2012
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