Shannon M. Ritchie
Hazard,KY
Summary
Experienced with overseeing daily operations and ensuring smooth workflow. Utilizes leadership and organizational skills to meet and exceed goals. Track record of improving team performance and operational efficiency.
Overview
29
29
years of professional experience
Work History
Person Centered Coach
Alternative Outlook
Banner, KY
11.2023 - Current
- Ensure that all behavior support plans are implemented, as written.
- Implement, train and monitor behavior support plan using positive behavior supports.
- Assist client and clients person-centered team in implementing and monitoring the effectiveness of clients person-centered service plan.
- Train participants, family, guardian, natural and unpaid supports, and other members of the person-centered team when barriers challenge the success of the client in achieving their goals.
- Complete service requirements as outlined in SCL and MPW regulations.
Business Manager & Discharge Planner
Hazard ARH Behavioral Health Center
Hazard, KY
11.2022 - Current
- Manages maintenance of records and office expenditures.
- Maintain and monitor all protocols.
- Ensures and implements compliance with industry regulatory standards as well as ARH standards and policies and procedures.
- Assist the Clinical Director with maintaining compliance.
- Performs assessments to obtain information on home environment, family relationships, and health history, as it would impact successful transition into the community.
- Acts as patient advocate and participates in conferences on behalf of patients with other hospital personnel and community agencies.
- Provides advisory services on social problems, arranges for discharge placement, and aftercare at home, placements in partnership with CMHCs, private mental health providers and others.
- Provides and coordinates discharge planning and follow-up to assure continuity of care.
- Performs or assists in studies and research projects concerned with problems occurring in the field of social work.
- Prepares various statistical and follow-up reports for use in planning further programs and evaluating department's performance.
- Participates in planning educational and social programs with community agencies and the hospital.
- Lead cross-functional teams in executing key projects aligned with corporate objectives.
- Streamlined processes that improved productivity and reduced operational costs.
- Mentored junior staff, fostering skill development and knowledge transfer within the team.
Recovery Support Specialist
Spero Health
10.2021 - 11.2022
- Provided education, modeling, and support in the areas of daily living, budgeting, money management, and medication management.
- Engaged patients in recovery-oriented, patient centered care in accordance with professional standards of practice.
- Collaborated with all members of the multidisciplinary team to enhance patient care.
- Facilitated and set up community outreach initiatives monthly within the community.
- Developed individualized care plans that ensured alignment with clients' goals and needs.
- Facilitated recovery support sessions, promoting client engagement and progress in treatment plans.
- Coordinated resources and services, enhancing access to community support systems for clients.
- Conducted assessments to identify barriers to recovery, implementing strategies for improvement.
Community and Economic Development Planner
Kentucky River Area Development District
Hazard, KY
07.2020 - 10.2021
- Developed comprehensive planning strategies to enhance regional economic growth and infrastructure development.
- Facilitated stakeholder meetings to align community goals with state and federal funding opportunities.
- Analyzed demographic and economic data to inform long-term strategic planning initiatives.
- Collaborated with local governments to identify key projects for grant applications and funding proposals.
- Oversaw project timelines, ensuring adherence to regulatory requirements and budget constraints.
- Evaluated program effectiveness through qualitative assessments, driving continuous improvement efforts across projects.
- Established partnerships with non-profits to promote sustainable development initiatives within the region.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Boosted public awareness of planning initiatives by designing and executing effective communication campaigns.
Administrative Specialist III
Department of Veteran Affairs
Hyden, KY
01.2018 - 07.2020
- Researched and prepared reports, create and maintain database and information related to burials, expenditures, and other pertinent information,
- Managed administrative functions, ensuring compliance with departmental policies and procedures.
- Coordinated scheduling and logistics for veteran services, optimizing resource allocation and support outreach efforts.
- Oversaw procurement processes, maintaining vendor relationships to ensure timely delivery of supplies and services.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods..
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs low.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
Community Support Associate
Kentucky River Community Care
Hazard, KY
10.2015 - 01.2018
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Advocated for policy changes to better support mental health initiatives within the community.
- Established partnerships with local organizations to expand resource availability for clients.
- Assisted in implementation of community support services in alignment with needs.
- Established networks to increase community awareness of new programs.
- Organized community events and workshops, promoting social engagement and skill-building opportunities.
- Maintained detailed case notes, facilitating clear communication between team members and external agencies.
- Connected clients with appropriate resources and services to address their unique needs.
- Managed caseloads efficiently by prioritizing urgent cases while consistently meeting deadlines for all required tasks related to individual care plans or reporting requirements from funders/external stakeholders alike.
Support Technician & Housing Manager
Alternative Outlook
Wayland, KY
09.2011 - 10.2015
- Ensured the safety and well-being of clients.
- Assisted with maintaining the daily living needs of clients as needed.
- Ensured that the residential home was stocked and well maintained and met the standards set by the Division of Developmental and Intellectual Disabilities.
- Ensured completion and submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
- Routinely reviewed all required reports, logs, mail, requests, etc. as needed, maintaining an organized filing system.
- Coordinated all aspects of program financials for the house and individual financials.
Residential Associate & Adult Day Training Manager
Mountain Horizon of Hope
Hazard, KY
04.2005 - 05.2009
- Ensured the safety and well-being of clients.
- Ensured completion and submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
- Overseen and supervised employees and ensured services provided to clients stayed within the requirements of the SCL regulations and within the approved number of units as listed on the Plan of Care.
- Was responsible for the recruitment, employment, and release of employees at the Adult Day Training.
- Provided annual evaluations of employees at the Adult Day Training Program.
- Assisted the Executive Director with the implementation of policies and procedures.
- Ensured employees received training in required time frames and stayed current on recertification trainings.
- Stayed within budgeted guidelines for the Adult Day Training Program.
- Participated in Person Centered Team Meetings as needed.
Residential Associate
Life Skills (Adult Crisis Unit)
Bowling Green, KY
06.2003 - 03.2005
- Planned and conducted intakes and discharges as needed.
- Supervised daily activities and ensured safety protocols were followed by clients.
- Maintained detailed notes of clients behavior ensuring accuracy and compliance with local regulations.
Teacher Assistant and Family Service Worker Assistant
LKLP
Hazard, KY
08.2000 - 06.2003
- Facilitated access to community resources for families in need, enhancing overall support services.
- Developed and implemented individualized service plans tailored to client needs, ensuring holistic care.
- Collaborated with multidisciplinary teams to address complex family dynamics and improve service delivery.
- Conducted assessments and evaluations to identify family strengths and areas for improvement, promoting empowerment.
- Provided guidance and education on parenting skills, fostering positive family relationships and child development.
- Led community outreach initiatives to raise awareness of services available to families facing challenges, expanding reach.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
Residential Associate
KRCC
Pippa Passes, KY
08.1996 - 08.2000
- Charted on assigned clients per agency protocol
- Provided crisis intervention support and effectively de-escalated challenging situations with clients.
- Collaborated with multidisciplinary teams to develop tailored care plans for individuals in crisis.
- Implemented best practices for maintaining a safe living environment, promoting client well-being and stability.
- Facilitated group therapy sessions, encouraging peer support and communication among residents.
- Developed and maintained positive relationships with clients, fostering trust and encouraging personal growth initiatives.
- Monitored client progress and documented behavioral changes, contributing to comprehensive treatment evaluations.
Education
Master of Science - Social Work
University of Kentucky
Lexington, KY12.2025
Bachelor of Arts - General Studies
Eastern Kentucky University
Richmond, KY 08.2017
Associate of Applied Science - Human Services
Hazard Community College
Hazard, KY 12.1999
High School Diploma -
Cordia High School
Hazard, KY 05-1996
Skills
- Building relationships
- Group leadership
- Effective communication
Timeline
Person Centered Coach
Alternative Outlook
11.2023 - Current
Business Manager & Discharge Planner
Hazard ARH Behavioral Health Center
11.2022 - Current
Recovery Support Specialist
Spero Health
10.2021 - 11.2022
Community and Economic Development Planner
Kentucky River Area Development District
07.2020 - 10.2021
Administrative Specialist III
Department of Veteran Affairs
01.2018 - 07.2020
Community Support Associate
Kentucky River Community Care
10.2015 - 01.2018
Support Technician & Housing Manager
Alternative Outlook
09.2011 - 10.2015
Residential Associate & Adult Day Training Manager
Mountain Horizon of Hope
04.2005 - 05.2009
Residential Associate
Life Skills (Adult Crisis Unit)
06.2003 - 03.2005
Teacher Assistant and Family Service Worker Assistant
LKLP
08.2000 - 06.2003
Residential Associate
KRCC
08.1996 - 08.2000
Master of Science - Social Work
University of Kentucky
Bachelor of Arts - General Studies
Eastern Kentucky University
Associate of Applied Science - Human Services
Hazard Community College
High School Diploma -
Cordia High School