As a Person-Centered Coach I assist staff with learning to build rapport and ask questions (Motivational Interviewing) that encourage relationship building with individuals, while meeting individuals where they are in life.
Navigate services for an 100 person caseload for youth between the ages of 6-13.5 years old who have been diagnosed with intellectual and/or developmental disabilities.
Consumer Services Coordinator
North Los Angeles County Regional Center
Chatsworth, CA
01.2025 - 05.2025
Navigate services for a caseload of 80 youth between the ages of 14-22 years old who have been diagnosed with intellectual and/or developmental disabilities.
Supervisor 2 - Living Unit Manager (LUM)
Oregon Youth Authority
Woodburn, OR
02.2024 - 01.2025
Supervise up to 14 staff who work with adjudicated youth between the ages of 14-24 1/2 who have been confined to the Oregon Youth Authority per the Oregon judicial system.
Urban Program Supervisor/Housing Case Manager Supervisor
Looking Glass Community Services
Eugene, OR
01.2023 - 02.2024
Promoted to Program Supervisor from YHDP Case Manager.
Supervise 6 housing Case Managers at Looking Glass Community Services.
Organize and lead meetings and training sessions on a county-wide database.
Ensure financial records and client service transactions are accurately documented.
Work with Case Managers to provide housing opportunities for at-risk and unhoused youth and young adults, while providing educational opportunities to encourage sustainable self-sufficiency for long-term stability.
Proficient in the Homeless Management Information System (HMIS), which is a county led platform for data collection.
YHDP Housing Case Manager
Looking Glass - New Roads
Eugene, OR
01.2023 - 02.2024
Secure housing opportunities for homeless youth between the ages of 16-24.
Assist with ensuring basic needs are met, while guiding them in the day-to-day challenges of securing and maintaining employment, food, and basic needs.
Guiding youth in the challenges of future self-sufficiency, with a trauma-informed approach to physical, mental, and social needs.
Direct Care Worker
Fleming and Barnes
Gardena, CA
05.2020 - 01.2023
Working with at-risk youth placed in an STRTP (Short-Term-Residential-Treatment-Program) setting by DCFS and/or Probation.
Provide emotional, social, and psychological support, as well as guidance in social and life skills to youth between the ages of 12 and 18 years.
Provide counseling during difficult situations.
Utilize de-escalation and conflict resolution techniques to assist the residents in returning to baseline.
Utilize trauma-informed care techniques to help clients set boundaries and complete goal-oriented tasks.
Provide staffing support to help maintain safety and security of residents, staff, and the facility.
In July of 2021 I was trained as a Facility Manager for STRTP.
As of March 14, 2022, I was promoted to the title of DCW representative.
My new duties include training new hires on the policy and procedures of programing, educating new hires on de-escalation procedures, introducing new hires to trauma-informed care, and providing supportive guidance in working with at-risk youth in a residential treatment facility.
In August 2022, I took a second facility manager training for STRTP.
I work closely with my immediate supervisor and Facility Administrator in the day-to-day tasks of running a juvenile facility for male adolescents.
Current work hours Sunday - Wednesday 11:00 pm - 9:00 am, including overtime.
Overtime hours vary, depending on the need of the facility.
Group Supervisor, Nights
Los Angeles County Probation Department
Downey, CA
08.2002 - 05.2021
During the hours of 10p.m.-6 a.m., I supervise at-risk youth in a detention camp and/or juvenile hall setting.
My duties include, supervising and monitoring youth between the ages of 12-18 years old.
Providing counseling and/or suicide prevention methods to psychologically and emotionally vulnerable youth that are going through the process of adjudication and/or family restructuring.
I am often called upon to work additional shifts, completing 16-20-hour shifts, 2-3 times a week.
At which time, I am responsible for escorting juveniles to court and/or medical appointments, while also providing comfort and support in the absence of parental or custodial support.
On some occasions I am also called upon to supervise, monitor, and counsel youth with developmental disabilities, and drug abuse and/or gang activity histories.
Payment Processor
AARP - Through an employment agency
Lakewood, CA
08.2001 - 08.2002
My duties included: processing payments from clients.
Assisting the office manager in organizing and updating the payment process, to expedite payments more efficiently.
Timeline
Person-Centered Coach/Service Coordinator
South Central Los Angeles Regional Center
05.2025 - Current
Consumer Services Coordinator
North Los Angeles County Regional Center
01.2025 - 05.2025
Supervisor 2 - Living Unit Manager (LUM)
Oregon Youth Authority
02.2024 - 01.2025
Urban Program Supervisor/Housing Case Manager Supervisor
Person-Centered Coach/Service Coordinator at South Central Los Angeles Regional CenterPerson-Centered Coach/Service Coordinator at South Central Los Angeles Regional Center