Shannon Mulvehill
Philadelphia,PA
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Office Clerk
Saltz Mongeluzzi Barrett & Bendesky P.C.
02.2014 - 02.2018
- Provided clerical support to company employees, including copying, faxing and file management.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Responded to internal and external requests for information.
- Implemented improvements to file systems and procedures.
- Ordered and distributed office supplies while negotiating pricing with vendors regarding wholesale billing and marketing procedures.
- Examined, categorized and sorted incoming documents while ensuring mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
Customer Service Representative
T And D Shirt Company
03.2011 - 09.2013
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple check outstations to ensure adequate cash supply.
Administrative Assistant
Silverman, Bernheim And Vogel, PC
10.2004 - 12.2010
- Researched and gathered all expense reports for client billing/attorney reimbursement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
In-Home Nanny
The Flynn Residence
02.2020 - 02.2022
Timeline
In-Home Nanny
The Flynn Residence
02.2020 - 02.2022
Administrative Assistant/Office Clerk
Saltz Mongeluzzi Barrett & Bendesky P.C.
02.2014 - 02.2018
Customer Service Representative
T And D Shirt Company
03.2011 - 09.2013
Administrative Assistant
Silverman, Bernheim And Vogel, PC
10.2004 - 12.2010
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