Azure DevOps
Shannon Murdock
Sr Product Owner
Seattle,WA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Seasoned Business Analyst offering 18 years of tech industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
Business Analyst III
City Of Tacoma
Tacoma, WA
04.2019 - Current
- Analyzed key aspects of project requests to evaluate factors driving results and summarized into presentations.
- Delivered approximately $1.6M in cost savings to City departments through on-time project delivery.
- Evangelized Agile as strategic asset of culture and business value
- Managed to deliver 95% completion of all project deliverables in 647 user stories in 2022.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Surveyed clients to ascertain requirements and expectations for product.
Sr Product Owner
Dell Technologies
Round Rock, TX
01.2016 - 02.2018
- Owned and prioritized product backlog.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Implemented systems and procedures to increase frictionless invoice payment
- Oversaw distributed team of 3 developers, 2 solution architects, and 2 QA resources across 3 continents in 5 time zones.
Certified Scrum Master / TPM
Dell Technologies
Round Rock, TX
01.2015 - 01.2016
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Worked effectively with multiple Scrum teams both internally and offshore to deliver defect-free product launch of Oracle's E-Business Suite modules for AR Invoicing to global Finance teams.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
Business Systems Analyst Senior Advisor
Dell
Round Rock, TX
11.2008 - 01.2015
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
- Developed diagrams to describe and lay out logical operational steps.
- Improved systems with addition of new features and infrastructure.
- Gathered, reviewed and reported on findings.
Business Systems Analyst
PSC
Houston, TX
05.2008 - 11.2008
- Assessed business requirements to create focused solutions.
- Collected, defined, and analyzed business requirements.
- Consolidated business rules for system enhancements.
- Trained business personnel in use of Oracle systems.
- Developed diagrams to describe and lay out logical operational steps.
- Gathered, reviewed and reported on findings.
- Helped deploy system enhancements in Oracle Order Management to improve field operations.
Skills
Business Process Mapping
undefinedSoftware
Trello
MS Teams
MS Office 365
Adobe Photoshop CC
Adobe Acrobat Pro
Visual Studio Note
Education
Bachelor of Arts - Theater Design And Stagecraft
Northwestern State University of Louisiana
Natchitoches, LA 01.1992 - 06.1993
High School Diploma -
Louisiana School For Math, Science, And The Arts
Natchitoches, LA 09.1989 - 05.1991
Certification
Certified Scrum Product Owner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Certified Scrum Product Owner
01-2021
Business Analyst III
City Of Tacoma
04.2019 - Current
Sr Product Owner
Dell Technologies
01.2016 - 02.2018
Certified Scrum Master
06-2015
Certified Scrum Master / TPM
Dell Technologies
01.2015 - 01.2016
Business Systems Analyst Senior Advisor
Dell
11.2008 - 01.2015
Business Systems Analyst
PSC
05.2008 - 11.2008
Six Sigma Green Belt
06-2004
Bachelor of Arts - Theater Design And Stagecraft
Northwestern State University of Louisiana
01.1992 - 06.1993
High School Diploma -
Louisiana School For Math, Science, And The Arts
09.1989 - 05.1991
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