Shannon Murphy
San Francisco,CA
Summary
Dynamic leader and boutique shop owner at Onyx, renowned for supporting ethical and emerging designers, long term vendor and customer relationships, along with enhancing store revenue through artistic and detailed curation. Excels in customer service, ensuring long term satisfaction and loyalty.
Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, along with financial operations. Strong focus on team collaboration, effective communication skills, adaptability, and achieving results. Reliable and resourceful with a keen eye for market trends and business growth opportunities.
Overview
12
12
years of professional experience
Work History
Shop Owner
Onyx
11.2012 - Current
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products and preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired, trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategies in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop's overall success.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly.
- Enhanced store aesthetics and store revenue with strategic product displays and merchandising that attracted customer's attention along with facilitating sales growth.
- Conducted regular market research to stay current on industry trends while aligning product offerings with consumer preferences.
- Enhanced operational efficiency and daily productivity by managing budgets, accounts, and costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Education
High School Diploma -
York House School
Vancouver British Columbia 06-1989
Skills
- Networking and partnerships
- Store maintenance
- Staff hiring and training
- Customer service expertise
- Sales strategy development
- Merchandise planning
- Store layout design
- Small business operations
- Verbal and written communication
- Hiring and staffing
Accomplishments
- Achieved longevity and success in retail by dedication, attention to detail, and excellent customer service.
Languages
English
Native or Bilingual
Timeline
Shop Owner
Onyx
11.2012 - Current
High School Diploma -
York House School
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