Shannon Murray
Philadelphia,PA
Summary
Proven Inventory Coordinator with a track record of enhancing inventory accuracy by implementing efficient tracking systems at Midwest Veterinary Supply Inc. Excelled in discrepancy investigations and warehouse organization, boosting stock accuracy significantly. Skilled in resolving high-stress customer disputes, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Inventory Coordinator
Midwest Veterinary Supply Inc.
03.2022 - 09.2024
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Customer Service Representative
IFly Indoor Skydiving
05.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Target
06.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Coding Temple
04.2024 - 09.2024
Skills
Critical Thinking
Customer Service
Teamwork and Collaboration
Time Management
Warehouse Operations
Discrepancy investigations
Timeline
Coding Temple
04.2024 - 09.2024
Inventory Coordinator
Midwest Veterinary Supply Inc.
03.2022 - 09.2024
Customer Service Representative
IFly Indoor Skydiving
05.2020 - 01.2022
Sales Associate
Target
06.2017 - 12.2019
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