Shannon Nastally
Folk Oil Company
Concord,MI
16
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Store Manager
16 Years- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Managed inventory levels, implementing effective stock control measures to reduce waste.
- Developed promotional strategies to increase sales and attract new customers.
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
- Led initiatives to improve store layout, enhancing customer experience and accessibility.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Shift scheduling
Inventory control
Recruitment and hiring
POS systems
Team motivation
Supply ordering
Staff management
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Documentation and reporting
Relationship building and management
Customer response
Bank and safe deposits
Retail merchandise quality standards
Friendly and positive
Outstanding communication skills
Loss prevention procedures
Performance reviews
Sales coaching
Leading staff meetings
Vendor management
Delegating work
Competitor monitoring
Personnel development
Employee terminations
Security system monitoring
Timeline
Store Manager
Folk Oil Company
08.2010 - CurrentRead More
Concord Community
High School Diploma
Read More