Summary
Overview
Work History
Education
Skills
Professional Development
Board Memberships
Timeline
Generic

Shannon Neufeld

Bellingham,WA

Summary

Dedicated therapist-in-training, attentive relationship-builder, and effective communicator. Skills and proven success in interpersonal, relational, and group dynamics. Exemplary in training, coaching, and counseling individuals in career development and life stage transitions. Work history includes years of employment counseling and interpersonal real estate counseling.

Overview

33
33
years of professional experience

Work History

Administrative Coordinator

Reconnect Institute
01.2022 - Current
  • Proactively coordinated staff and guests in oversight of Marriage Story Intensive Weekend (marriage conference);
  • Oversaw guest experience - facilitated vendors and staff to meet and exceed health, dietary needs, and overall comfort of couples during their conference stay;
  • Ensured safe, confidential setting for facilitators and couples to explore narrative-focused stories in an educational and therapeutic group setting;
  • Enhanced communication between therapists and clients in coordination and tracking;
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns;
  • Effectively streamline calendars, scheduling appointments, and coordinate travel arrangements for guest and staff members;
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts;
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities;
  • Assisted management with special projects to complete all tasks by deadlines, and
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests for optimal experience.

Real Estate Broker

Muljat Group Realtors
01.2006 - Current
  • Provided guidance, consultation and counseling for clients in the complexities of the real estate process including but not limited to goal setting, problem solving, negotiation, barrier identification and problem solving;
  • Established, developed and maintained positive relationships with lenders, appraisers, home inspectors, and escrow companies to provide a seamless network of care for each client;
  • Prepared and processed all legal agreements and other documentation to protect clients’ needs and interests through the purchase and/ or sale process;
  • Established and developed real estate agency, driving recruitment, and operational growth;
  • Utilized online marketing platforms to promote real estate services and generate leads;
  • Conducted thorough due diligence investigations with clients to identify potential risks or concerns before proceeding with transactions;
  • Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers; and,
  • Increased overall office productivity by implementing streamlined systems for client management, lead tracking, transaction coordination and client appreciation events.

Employment and Training Counselor

Workforce Development Council
01.1994 - 01.2002
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities;
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement;
  • Collaborated with the Department of Social and Health Services and other local agencies to meet complex needs;
  • Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans;
  • Provided job development and on-site training to men, women and youth, and completed necessary documentation in compliance with funding regulations;
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences;
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies;
  • Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency;
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard;
  • Engaged clients in conversation to determine feelings and apprehensions;
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals; and,
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Career Counselor/Student Development

Fresno Pacific University
01.1991 - 07.1993


  • Lead University student leaders in nature and holistic wellness Walk About: 10-day backpacking trips in the Sierra Nevada’s teaching: Leadership skills, Team building, communication skills, responsibility development, self-reflection & evaluation, compassion, trust-building skills, servanthood, and mountaineering;
  • Enhanced student career development by conducting individual counseling sessions and group workshops;
  • Developed and implemented comprehensive career guidance programs, resulting in improved student satisfaction and success rates;
  • Collaborated with faculty members to integrate career planning into academic curricula, ensuring a cohesive approach to professional development; and,
  • Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.

Education

Master of Arts in Counseling Psychology -

The Seattle School of Theology & Psychology
Seattle, WA
04.2025

Bachelor of Arts - Social Science, Child Development

Fresno Pacific University
Fresno, CA
05.1991

Skills

  • Motivational interviewing
  • Barriers to success analysis
  • Professional development
  • Case management
  • Group therapy facilitation
  • Therapeutic alliance
  • Child development knowledge
  • Assessment skills
  • Trauma-informed care
  • Multi-Cultural Counseling

Professional Development

  • Narrative Focus Trauma Care, trauma and abuse-informed certification, 4/2024 (expected) The Allender Center, Seattle, WA
  • Mindsight Approach to Wellbeing: Comprehensive Interpersonal Neurobiology (36 hours), Summer 2023, Mindsight Institute with Daniel Siegel
  • Lifespan Integration Level 1 Certification: Neural integration and rapid healing through mind-body therapeutic method, Summer 2023, Lifespan Integration
  • Resolving Trauma in Psychotherapy: A Somatic Approach with Peter Levine, Fall 2023, Psychotherapy Academy
  • Treating Narcissism, Winter 2023, National Institute for Clinical Application of Behavior Medicine

Board Memberships

  • Christ the King Church, Network Council Member, 2021, Present, Bellingham, WA
  • The Reconnect Institute, Board Member, Spring, 2023, Present, Ferndale, WA

Timeline

Administrative Coordinator

Reconnect Institute
01.2022 - Current

Real Estate Broker

Muljat Group Realtors
01.2006 - Current

Employment and Training Counselor

Workforce Development Council
01.1994 - 01.2002

Career Counselor/Student Development

Fresno Pacific University
01.1991 - 07.1993

Master of Arts in Counseling Psychology -

The Seattle School of Theology & Psychology

Bachelor of Arts - Social Science, Child Development

Fresno Pacific University

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Shannon Neufeld