Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANNON NICHOLS

WINNETKA,USA

Summary

Scrappy data-driven Senior E-commerce Operations Manager with 15+ years in Amazon operations and 10yrs managing omnichannel D2C warehouse. Scaling growth and improving efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager, ECommerce Fulfillment

JustFoodForDogs
01.2023 - Current
  • Oversee ecommerce fulfillment team across digital channels
  • Launched Amazons first cold chain via vendor central direct fulfillment (VOC)
  • Own Amazon Vendor Central performance, purchase order confirmations and chargebacks
  • 3PL Management - Cold Chain
  • Introduced new systems, tools, and processes to improve efficiency
  • Built and maintain digital KPI dashboard on powerBI to identify operational gaps

Senior Brand Manager

OeP - An Amazon Agency
04.2021 - 12.2022
  • Full end to end Amazon account management - Top Tier strategic accounts, 8 figures
  • Increased YoY growth: Avg 30%
  • Manage Amazon vendor Relationships
  • Cost and agreement negotiations
  • Plan new product launch strategy
  • Seller Central FBA shipment creation and reconciliation
  • Inventory demand planning
  • Chargebacks and shortage disputes
  • Vendor Central PO management
  • Track KPI weekly to highlight key drivers or under performing skus
  • Own P&L merchandise planning
  • Lead weekly collaboration meetings with key account managers and brand owners

ECommerce Operations Manager

Beautysales
08.2012 - 04.2021
  • Managed multi-channel marketplace operations (Amazon, eBay, Walmart, Shopify D2C)
  • Built and oversaw eCommerce operations team
  • Maintained consistent yearly growth, Avg 20% across digital channels
  • Led product launch and strategy
  • Pioneered management software to automate procedures
  • Optimized fulfillment strategy to minimize costs. i.e.; In house prep vs Amazon
  • Insure all distribution and e-commerce orders were shipped out in timely manner
  • Interviewed, hired and oversaw training for all personnel - digital and warehouse
  • Supervise daily activity of warehouse, stock control and supply
  • Owned purchasing relationships with vendors

Education

Bachelor of Science - Criminal Science

St. Petersburg College
Clearwater, FL
2008

Skills

  • Amazon Seller Central
  • Amazon Vendor Central
  • Cost Negotiations
  • Amazon FBA & Prep
  • Account management
  • Forecasting
  • Budget Management
  • Merchandise Planning
  • Channel Optimization
  • Profitability Assessments
  • E-Commerce Strategy
  • Team Management
  • Operational Efficiency
  • Sales Targeting
  • Inventory Management and Planning
  • Knowledged in Multi channel Inventory Software

Certification

Amazon - Sponsored Ads

Amazon - Reviving Sales

Amazon - SEO

Timeline

Senior Manager, ECommerce Fulfillment

JustFoodForDogs
01.2023 - Current

Senior Brand Manager

OeP - An Amazon Agency
04.2021 - 12.2022

ECommerce Operations Manager

Beautysales
08.2012 - 04.2021

Bachelor of Science - Criminal Science

St. Petersburg College

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SHANNON NICHOLS