Summary
Overview
Work History
Education
Skills
Indian River Lacrosse Association
Quail Valley Charity Committee
Timeline
Generic

Shannon OBrien

Vero Beach ,FL

Summary

Highly successful, results driven, and strategic relationship building professional with 20 years of experience. Consistently excels in upselling solutions to existing customers and developing new business opportunities. . Engaging and motivating team builder dedicated to achieving personal and team success. Trusted advisor committed to building positive customer relationships and prioritizing the needs of customers. Dedicated to the idea that collaboration is the key to mutual success.

Overview

16
16
years of professional experience

Work History

Enterprise Account Manager

Fusion Connect
12.2022 - Current
  • Prospected for new customers, secured strategic business meetings, and identified new revenue opportunities.
  • Sold solutions across Fusion Connect's service portfolio, including UCaaS, CCaaS and Network Optimization Solutions.
  • Partnered proactively with business partners such as Yealink, Fortinet, and Cisco to expand solution options for customers.
  • Achieved sales target of 125% year-to-date.
  • Quickly enhanced go forward sales strategies to align with corporate vision – to capture larger market share of calling solutions.
  • Managed productive operations of assigned accounts while providing excellent customer service, minimizing losses, and growing perception of Fusion Connect trusted partner vs. vendor.

Account Director / Specialized Sales

Lumen Technologies
03.2017 - 11.2022
  • Responsible for customer prospecting, opportunity development, solution design and sale of managed Unified Communications (UC&C) solutions for customers across Florida and S. Georgia.
  • Achieved sales target of 145% EOY (2022)
  • Negotiated and closed multi-year contracts with corporations including Fanatics, Tupperware, Brightline and DyCom, resulting in total contract values of $8.8M.
  • Built strategic relationships with corporate partners such as Cisco, Microsoft, and ZOOM.
  • Recognized as “Planet Player” of Q1 2022 by service provider channel.
  • Recognized as partner “Game Changer” in Q2 2022.
  • Leveraged extensive knowledge of available service solutions to guide customers towards the most suitable solution for their organization's functional and financial needs.

Account Manager

Level 3 / Centurylink
10.2007 - 11.2017
  • Managed sales efforts of UC&C solutions in Connecticut and Florida.
  • Successfully relocated to Florida from Connecticut to develop the UC&C overlay organization.
  • Achieved 110% of revenue goal within first nine months of relocation.
  • Facilitated successful contract negotiations valued at approximately 2.9+ Million with The Hartford, St. Paul Travelers, NASCAR, Univision, and World Fuel Services.
  • Cultivated partner alignment with Cisco and Microsoft.
  • Active participant and presenter at industry events such as Enterprise Connect and CenturyLink Tech Talk.
  • Team Coach: New hire sales professionals.

Education

Bachelor of Arts - Advertising

University of Texas
Austin, Texas
12.1996

Skills

  • Account Management
  • Client Needs Assessment
  • Team Member Development
  • Key Account Management
  • Revenue Growth
  • Client Base Retention
  • Consultative Selling Techniques
  • Contract Negotiation
  • Effective Customer Communication
  • Salesforce Software
  • Customer Order Management
  • Interdepartmental Collaboration

Indian River Lacrosse Association

Active in the local recreation program to help build and promote the sport of Lacrosse for youth girls and boys.

Quail Valley Charity Committee

The Quail Valley Charity Committee serves children by funding local non-profit organizations and programs in Indian River County, which focus solely on children and their education.

Timeline

Enterprise Account Manager

Fusion Connect
12.2022 - Current

Account Director / Specialized Sales

Lumen Technologies
03.2017 - 11.2022

Account Manager

Level 3 / Centurylink
10.2007 - 11.2017

Bachelor of Arts - Advertising

University of Texas

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Shannon OBrien