Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Oconnor

Lee's Summit,MO

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Trifecta Marketing Solutions
07.2015 - 06.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Machine Operator

DenTech
01.2023 - 04.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Caregiver

Helping Hands
02.2021 - 03.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

High School Diploma -

North Beloit High
Beloit, KS
05.2004

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Resolving issues
  • Inbound phone calls

Timeline

Machine Operator

DenTech
01.2023 - 04.2024

Caregiver

Helping Hands
02.2021 - 03.2022

Call Center Representative

Trifecta Marketing Solutions
07.2015 - 06.2024

High School Diploma -

North Beloit High

Similar Profiles

CREATE PROFILE
Shannon Oconnor