Shannon O’Neill
North Attleboro,MA
Summary
Professional administrative expert known for high standards and commitment to achieving results. Extensive experience in streamlining processes and optimizing office procedures to enhance productivity. Strong focus on team collaboration and adaptability, ensuring seamless operations and effective problem-solving. Recognized for organizational and communication skills, essential for supporting dynamic office environments.
Overview
16
16
years of professional experience
Work History
Administrative Officer
VA Boston HealthCare System
Brockton, MA
05.2024 - 10.2025
- Administrative Officer to Chief of Social Work Service; support service management team on human resources and all administrative tasks and duties. Provide coverage to Chief when needed.
- Meet weekly with management staff to review recruitment statuses.
- Service point of contact for supervisors and employees needing assistance with HR inquiries or concerns.
- Responsible for submitting all required recruitment documentation into HRSmart system.
- Assist HR on onboarding and outboarding employees and MSW trainees.
- Standing weekly meetings with Human Resource specialists. In daily contact with specialists to address issues.
- Created excel spreadsheet to track time-to-hire statistics.
- Responsible for submission and review of employees’ end-of-year performance reviews.
- Organize Quarterly Staff meetings for over 100 social worker employees: Book room, request room set-up, collect presentations, handle IT equipment, etc.
- Member of the SW Professional Practice Council Committee. Duty includes taking detailed minutes.
- Provide chief with detailed yearly presentations on administrative workload data. Created workload tracking mechanisms for administrative tasks and developed reports to show needs for more staffing.
- Purchase Card Holder: Responsible for ordering service supplies and business cards. Manage service fund control points and yearly budget request.
- Provide program support and administrative supervision to the MSW Graduate Student Internship Program.
- Developed employee filing system as part of Lean Six Sigma project. Filing system ensured required documents were filed correctly and could be found timely in audits done by JCAHO.
- Administrative Supervisor: Assign work schedules and approve time-off request. Set-up training plans for new administrative staff. Complete performance reviews.
- Timekeeper and Timecard certifier.
- Applications Data Processing Applications Coordinator (ADPAC).
- Personal Identity Verification (PIV) Sponsor.
- LEAD (Leadership, Effectiveness, Accountability, and Development) program graduate.
- Obtain Lean Six Sigma Yellow Belt certification.
- Earned Aspiring Supervisors Program certificate.
- Hours per week: 40
Program Support Assistant
VA Boston HealthCare System
Boston, MA
07.2012 - 05.2014
- Program manager for onsite hospital hotel (Huntington House). Independently managed the day-to-day operations of the Huntington House, an independent, 30-suite Courtesy Quarters Lodging facility on the VA Boston Campus.
- Managed daily operations: Presenting a positive image and exemplary customer-friendly service. Providing advisory and technical assistance to veterans and families during their overnight stays. Investigated and resolved issues as soon as possible to ensure the patients stay was as comfortable as possible.
- Managed the cleanliness and safety of the building.
- Performed daily inspections of the building and took necessary action to correct any issues found.
- Planned, initiated, and tracked all safety drills.
- Worked closely with hospital staff (e.g., Nurses, doctors, Medical Assistant’s) on daily room/bed availability and any special requirements that may be needed for every patient staying at Huntington House.
- Submitted end-of-year report to director’s office. Provided evidence of improvements needed for program. Actively worked on projects and implemented changes.
- Created the Huntington House Hotel Purchasing Program.
- Hours per week: 40
Program Support Assistant
VA Boston HealthCare System
Boston, MA
07.2009 - 07.2012
- Researched non-government hospital invoices not to determine if visit was emergent or related to service connection disability. Determined payment approval.
- Entered claims information into electronic system.
- Calculated payment amount of inpatient and emergency non-VA medical claims.
- Paid invoice in VA payment system.
- Hours per week: 40
Education
Bachelor of Behavioral Arts - Psychology
University of Massachusetts Amherst
Amherst, MA, United States05-2009
Skills
- Proficient in Microsoft Office 365
- Skilled in Adobe PDF management
- Skilled in Microsoft Teams communication tools
- HR information systems management
- Client support
- Team leadership
- Email management
- Teamwork and collaboration
- Office administration
- Scheduling and calendar management
- Document management
- Meeting facilitation
Timeline
Administrative Officer
VA Boston HealthCare System
05.2024 - 10.2025
Program Support Assistant
VA Boston HealthCare System
07.2012 - 05.2014
Program Support Assistant
VA Boston HealthCare System
07.2009 - 07.2012
Bachelor of Behavioral Arts - Psychology
University of Massachusetts Amherst