Shannon O'Sullivan
Rock Hill,SC
Summary
Dynamic customer service professional with a proven track record at Starbucks, excelling in time management and exceptional customer service. Skilled in point of sale operations and fostering a welcoming atmosphere, I consistently enhance customer satisfaction and drive repeat business through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Rock Hill, SC
02.2025 - Current
- Prepared and served high-quality beverages according to standardized recipes.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and other equipment efficiently to meet customer demands.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Handled cash register operations accurately, ensuring proper transaction processing.
- Provided feedback to management on inventory needs, contributing to effective stock management.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Customer Support Specialist
Remotely
07.2023 - 01.2025
- Provided support to customers via multiple communication channels, enhancing satisfaction levels.
- Processed customer inquiries efficiently by utilizing CRM software to monitor interactions and results.
- Recorded common issues and solutions to create a knowledge base for team training and reference.
- Worked with various teams to identify improvements in customer support processes.
- Created training resources to enhance product knowledge among customer support staff.
- Built strong relationships with clients, leading to repeat business and favorable feedback.
- Handled a high volume of incoming calls while ensuring excellent call quality and compliance with procedures.
- Improved customer satisfaction by promptly and professionally resolving complex issues.
- Maintained extensive knowledge of product offerings to deliver accurate information and expert guidance to customers.
Deli Clerk
Earth Fare, Inc.
South Carolina
01.2019 - 02.2021
- Assisted customers with deli product selection and inquiries, enhancing overall service experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health and safety standards.
- Operated slicing machines and scales to prepare high-quality meats and cheeses efficiently.
- Collaborated with team members to manage inventory levels, reducing waste through effective stock rotation.
- Implemented processes for managing daily orders, improving accuracy in product availability and customer satisfaction.
- Oversaw deli operations during peak hours, ensuring timely service delivery and quality standards adherence.
- Developed promotional displays for specialty products, driving increased sales through strategic merchandising efforts.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Associate of Science - Psychology
Central Piedmont Community College
Charlotte, NC05.2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Point of sale operation
- Soft selling
- Multitasking and organization
- Clear communication
- Hospitality and accommodation
Timeline
Barista
Starbucks
02.2025 - Current
Customer Support Specialist
Remotely
07.2023 - 01.2025
Deli Clerk
Earth Fare, Inc.
01.2019 - 02.2021
Associate of Science - Psychology
Central Piedmont Community College