Shannon Overocker
Muskogee
Summary
Highly motivated individual with strong leadership skills. Goal and team oriented with desire to provide outstanding service with consume.
Overview
20
20
years of professional experience
Work History
House Cleaner
SELF EMPLOYED
02.2016 - Current
- Cleaned residential properties using eco-friendly products to ensure safe environments for clients.
- Organized cleaning schedules to maximize efficiency and meet client requests consistently.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service.
- Implemented personalized cleaning plans based on individual client preferences and needs.
Lead Teller
Streator Onized Credit Union
01.2013 - 12.2015
- Supervised daily cash handling operations to ensure accuracy and compliance with policies.
- Trained and mentored junior tellers on customer service best practices and transaction processes.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Managed customer account inquiries, resolving issues promptly to maintain high satisfaction levels.
- Conducted regular audits of cash drawers, ensuring adherence to security protocols and minimizing discrepancies.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Member Service Representative
Financial Plus Credit Union
06.2006 - 11.2013
- Assisted members with account inquiries and transaction processing, ensuring prompt service delivery.
- Provided information on financial products and services to enhance member engagement and satisfaction.
- Resolved member issues effectively, demonstrating strong problem-solving skills and commitment to customer service excellence.
- Educated members on online banking tools, promoting digital adoption and improving user experience.
Education
High School Diploma -
Streator High School
Streator, ILSkills
- Housekeeping
- Customer service
- Financial transactions
- Customer support
- Transaction processing
- Dispute resolution
Timeline
House Cleaner
SELF EMPLOYED
02.2016 - Current
Lead Teller
Streator Onized Credit Union
01.2013 - 12.2015
Member Service Representative
Financial Plus Credit Union
06.2006 - 11.2013
High School Diploma -
Streator High School