Shannon Pahl
Carson City,NV
Summary
Experienced Senior Insurance Analyst with over a decade in analyzing business operations, identifying system defects, and driving compliance improvements. Proven track record in defect research, SOX audit support, UAT, and cross-functional collaboration. Recognized for prioritizing tasks, solving complex issues, and adapting quickly in dynamic environments. Currently seeking to contribute deep analytical expertise to an organization focused on risk analysis and operational efficiency.
Overview
17
17
years of professional experience
Work History
SENIOR INSURANCE ANALYST
Allstate / Esurance
01.2014 - Current
- Led DOI premium survey coordination and introduced process improvements
- Oversaw vendor performance, monitored SLAs, and enhanced internal controls
- Investigated compliance breaches and implemented targeted system improvements
- Supported market conduct inquiries and conducted detailed defect root cause analysis
- Executed UAT on functional, rate, and business rule changes to ensure compliance
- Contributed to SOX audit prep and documentation standards
- Mentored team members and provided cross-functional operational support
- Managed rating algorithm integrity for accurate policy premium calculations
LEAD ACCTS RECEIVABLE REP
United Natural Foods Inc.
01.2012 - 12.2014
- Managed high-volume supermarket A/R accounts and ensured timely payments
- Resolved deductions, skipped invoices, and other payment discrepancies
- Maintained reconciliation records and collaborated with stakeholders for billing process improvements
OFFICE AUTOMATION ASSISTANT
United States Forest Service
01.2009 - 12.2012
- Provided clerical support, record maintenance, and billing assistance
- Coordinated travel logistics and organized departmental functions
- Created financial tracking spreadsheets and maintained employee documentation
Education
Business Administration -
American Public University
07.2025
Skills
- Risk assessment
- Regulatory compliance
- SOX compliance management
- Vendor management
- Market conduct support
- Data Analysis
- Process Analysis
- Business process development
- Data insights
- Rating algorithm accuracy
- User Acceptance Testing (UAT)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Beginner SQL
- Cross-functional teamwork
- Mentoring
- Documentation compliance
- A/R portfolio management
- Billing resolution
- Reconciliation
- Recordkeeping
- Travel coordination
- Budget tracking
Timeline
SENIOR INSURANCE ANALYST
Allstate / Esurance
01.2014 - Current
LEAD ACCTS RECEIVABLE REP
United Natural Foods Inc.
01.2012 - 12.2014
OFFICE AUTOMATION ASSISTANT
United States Forest Service
01.2009 - 12.2012
Business Administration -
American Public University
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