Shannon Panicola

Ran all aspects of the customer service side of the restaurant.

Opened and closed the restaurant on a daily basis. Oversaw quality care of the daily service. Specialized in wine service and etiquette. Lead the team on a daily basis.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Utilized POS system to receive and process food and beverage orders.
• Greeted customers and answered inquiries regarding menu items and specials.
• Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
• Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
• Cultivated interpersonal skills by building positive relationships with others.
• Proven ability to develop and implement creative solutions to complex problems.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.

• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Cultivated warm relationships with regular customers.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
• Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.