Shannon Papa
mortgage underwriter / loan specialist
Burbank,CA
Summary
Mortgage industry professional who is well-versed and focused on delivery excellence in lending, successful in achieving financial goals, maintaining high levels of customer and client satisfaction by building trust. Consistently accurate in counts and balances. Outgoing personality with attention to delivering outstanding client experiences, with over 19 years of mortgage and loan servicing experience
Overview
19
19
years of professional experience
Work History
Caregiver
In-Home Support Service
10.2015 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager
Mortgage Underwriter /Account Manager
Point Digital Finance
10.2021 - 01.2023
- Expertise in Conventional, FHA, VA & Fannie Mae Loans
- Mortgage underwriter known for strengths in risk assessment, income/credit analysis and documentation review.
- Increased sales goals by 50% and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Established timely and accurate completion of compliant loan packages facilitating volume growth while preserving book-of-business quality.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status
Loan Review Specialist
AmerHome Mortgage
10.2020 - 07.2021
- Monitored pipelines to track and log status of loans.
- Established new loan files influencing growth of business with 15k in new revenue monthly
- Communicated with title companies, attorneys or other professionals as needed regarding status of homeowners profile
- Reviewed, prepared and monitored closing documents and loan agreements for investors
- Responsible for loan boarding maintaining loan database, and updating system of record for loan modifications and assumptions
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Mortgage Loan Officer
Bank Of America
04.2018 - 12.2018
- Worked with underwriters to fix application problems and resolve issue that might prevent loan payoff
- .Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Managed on average 50 customer calls and complaints while providing positive solutions.
- Monitored pipelines to track and log status of loans by conducting research, listening carefully and taking appropriate action.
- Compiled closing packages for drafting and presentation accuracy.
Loan Servicing Supervisor
Superior Loan Servicing
03.2016 - 07.2017
- Established new loan files influencing growth of business with 15k in new revenue monthly.
- Communicated with title company, attorneys or other professionals as needed
- Reviewed, prepared and monitored closing documents and loan agreements for investors
- Responsible for loan boarding maintaining loan database, and updating system of record for loan modifications and assumptions
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Built strong relationships with clients by following up on previous purchases and suggesting new products
HOA Payment Plan Supervisor
Sbs Lien Services - Simply Better Service
10.2014 - 10.2015
- Handled incoming telephone and online inquiries from board members and delinquent homeowners
- Complied with established procedures when approving or rejecting HOA lien claims.
- Reconciled documentation against budget requirements and ledgers.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported home owner association with special projects and additional job duties while increasing sales by 10%
Foreclosure Specialist
Bank Of America
02.2011 - 12.2014
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Performed proper calculations and prepared payoff figures.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Input financial data and produced reports using AS400/Foreclosure Solutions.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions
Administrative Assistant /Accounting Assistant
GMAC
08.2004 - 02.2011
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Created detailed commission reports for clients and investors both weekly and monthly.
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as reinstatement and payoff vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Transferred data and documents for smooth system migrations and software updates.
- Managered over 75 customers, broker and investor call per day
Education
Associate of Science - Business Administration And Management
Los Angeles City College
Los Angeles, CA03.2006
Skills
- Business Development
- Strong Lead Development Skills
- Compliance Requirements
- Staff Development
- Excellent Negotiating Tactics
- Employee Mentoring
- Goals and Performance
- Internal Auditing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Underwriter /Account Manager
Point Digital Finance
10.2021 - 01.2023
Loan Review Specialist
AmerHome Mortgage
10.2020 - 07.2021
Mortgage Loan Officer
Bank Of America
04.2018 - 12.2018
Loan Servicing Supervisor
Superior Loan Servicing
03.2016 - 07.2017
Caregiver
In-Home Support Service
10.2015 - Current
HOA Payment Plan Supervisor
Sbs Lien Services - Simply Better Service
10.2014 - 10.2015
Foreclosure Specialist
Bank Of America
02.2011 - 12.2014
Administrative Assistant /Accounting Assistant
GMAC
08.2004 - 02.2011
Associate of Science - Business Administration And Management
Los Angeles City College
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