shannon parson
Lawrenceburg,TN
Summary
Seasoned team leader known for exceptional communication and adaptability. Committed to fostering a positive work environment while driving operational success and enhancing customer experiences.
Dynamic shift leader with a strong focus on team collaboration, problem-solving, and customer service excellence. Proven track record in training and mentoring staff to enhance overall operational efficiency.
Results-driven professional with extensive experience in managing daily operations and ensuring high-quality standards. Expertise in training staff and implementing process improvements to enhance customer satisfaction and workflow efficiency.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
12
12
years of professional experience
Work History
Shift Leader
Kentucky Fried Chicken
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and compliance with quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize staffing levels during peak hours, enhancing service delivery.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented health and safety protocols, ensuring a clean and safe working environment for staff and customers.
- Resolved customer complaints effectively, fostering positive relationships and improving overall satisfaction.
- Assisted in managing financial transactions, maintaining accuracy in cash handling and reporting procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Crew Member
McDonald's
03.2024 - Current
- Delivered exceptional customer service in fast-paced environment to enhance overall guest satisfaction.
- Operated kitchen equipment efficiently to ensure food safety and quality standards were met consistently.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Assisted in training new crew members on operational procedures and customer service best practices.
Manager
McDonald's
01.2015 - Current
- Oversaw daily operations to ensure compliance with company standards and quality control measures.
- Trained and mentored staff to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced service times.
- Coordinated inventory management to optimize stock levels and reduce waste.
General Manager
Dairy Queen Grill & Chill
02.2016 - 01.2018
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Developed staff training programs, enhancing team performance and customer service skills.
- Implemented cost-control measures, optimizing inventory management and minimizing waste.
- Led marketing initiatives, driving customer engagement through promotions and community events.
- Analyzed sales data, identifying trends to inform strategic business decisions and improve profitability.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Streamlined operational processes, increasing efficiency in service delivery and workflow management.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, ALBachelor of Science - Paralegal Studies
Penn Foster College
Scottsdale, AZSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
Timeline
Shift Leader
Kentucky Fried Chicken
05.2025 - Current
Crew Member
McDonald's
03.2024 - Current
General Manager
Dairy Queen Grill & Chill
02.2016 - 01.2018
Manager
McDonald's
01.2015 - Current
Bachelor of Science - Criminal Justice
Columbia Southern University
Bachelor of Science - Paralegal Studies
Penn Foster College