SHANNON PATE
Newport News,Virginia
Summary
Dedicated and goal-oriented professional with a strong desire to excel in the field of cybersecurity. Known for flexibility and quick learning, able to adapt swiftly to any challenge. Demonstrates initiative and takes ownership of work, whether as part of a team or independently. With over 8 years of experience in office and customer service settings, as well as being an employee trainer, honed skills in communication, problem-solving, and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Holder / Sales Associate
Body Bar Piercing Studio
01.2017 - 06.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assistant Manager / Key Holder
Sally Beauty Hair Supply
04.2021 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Reception
Pigtails & Crewcuts | No More Monkeys LLC
10.2018 - 10.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Office Assistant / Legal Runner
Robert C. Miller PLLC
08.2013 - 03.2016
- Prepared and edited documents to produce precise, accurate and professional communication.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Cybersecurity - Cybersecurity Fundamentals
New Horizons Regional Education Centers
Hampton, VA12-2024
Social Sciences Major -
Virginia Peninsula Community College
Hampton, VA12.2014
Standard Diploma -
Woodside HIgh School
Newport News, VA05.2009
Skills
- Proficient in Windows Office/Security
- Problem-solving skills in cybersecurity environments
- Experience in malware prevention
- Experience monitoring multiple devices on a network
- 10 years of computer knowledge and use
- Experience with Point of Sale systems
- Staff training and development
- Workplace safety compliance
- Multitasking and organization
- Coaching and mentoring
- Sales growth
- Conflict resolution
- Consulting
- Workload management
Certification
- NOCTI Cybersecurity Fundamentals, 12/01/24
- TestOut Security Pro, 12/01/24
Extra-Curricular Activities
CyberLINC, Cybersecurity Learning Program
Timeline
Assistant Manager / Key Holder
Sally Beauty Hair Supply
04.2021 - 08.2022
Reception
Pigtails & Crewcuts | No More Monkeys LLC
10.2018 - 10.2020
Key Holder / Sales Associate
Body Bar Piercing Studio
01.2017 - 06.2023
Office Assistant / Legal Runner
Robert C. Miller PLLC
08.2013 - 03.2016
- NOCTI Cybersecurity Fundamentals, 12/01/24
- TestOut Security Pro, 12/01/24
Cybersecurity - Cybersecurity Fundamentals
New Horizons Regional Education Centers
Social Sciences Major -
Virginia Peninsula Community College
Standard Diploma -
Woodside HIgh School
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