Shannon Perkins
Ballston Spa
Summary
Dynamic hospitality professional with over 15 years of experience in high-volume restaurants, upscale dining, and customer relations. Proven track record of leading front-of-house operations, optimizing guest satisfaction, and increasing revenue through strategic planning and staff development. Committed to delivering exceptional guest experiences and operational excellence.
Overview
13
13
years of professional experience
Work History
Bar Manager
Osteria Danny
Saratoga Springs
12.2021 - Current
- Managed day-to-day operations
- Implemented strategies designed to increase revenue through upselling techniques.
- Inventory
- Developed and implemented bartender training programs, policies and procedures, and drink recipes.
Bar Manager
550 Waterfront Restaurant
Saratoga Springs
04.2019 - 05.2022
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Dispensing Optician
Family Vision Care Center
Saratoga Springs
09.2012 - 04.2019
- Explained product features, advantages and benefits to customers in order to increase sales volume.
- Ordered optical supplies from vendors when necessary for inventory replenishment.
- Verified insurance coverage for payment of services rendered.
Education
Bachelor of Arts - Anthropology
SUNY Geneseo
Geneseo, NY05-2010
Skills
- Inventory management
- Employee training
- POS system proficiency
- Customer service relations
- Menu and recipe development
- Time management
- FOH operations oversight
- Team oriented
Timeline
Bar Manager
Osteria Danny
12.2021 - Current
Bar Manager
550 Waterfront Restaurant
04.2019 - 05.2022
Dispensing Optician
Family Vision Care Center
09.2012 - 04.2019
Bachelor of Arts - Anthropology
SUNY Geneseo
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