
Experienced with managing complex service delivery operations and enhancing client relations. Utilizes strong leadership to drive team productivity and align services with business goals. Knowledge of strategic planning and process optimization to deliver high-quality service outcomes.
I manage a team of 5 Import Analysts and 1 Import Specialists. We have clients with commodities from lumber to steel to FDA. We maintain databases with all PGA requirements for easier processing for teams. I work with my employees on review of new IEEPA tariffs. I also handle billing, entry review, scheduling of my team, and other administrative tasks. I work with other departments within Livingston to onboard new client's, billing adjustments, and general client inquiries. We are a client facing team so I have alot of client interaction daily.
As a Client Import Analyst i worked for the release and finalization of CBP clearances across the northern border. I maintained database, USMCA, documents for clients shipments.
I worked with trucking companies to clear shipments into the USA.
Certified Customs Specialist 2023 to current
Certified Customs Specialist 2023 to current