Shannon Phalp-Hoyt
Bozeman,MT
Summary
Dynamic and results-driven professional with extensive experience at Kenyon Noble Lumber And Hardware. Proven track record in team leadership and training coordination, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and problem-solving, fostering a collaborative environment that drives success and professional growth.
Overview
9
9
years of professional experience
Work History
Department Head
Kenyon Noble Lumber And Hardware
10.2021 - 10.2025
- Shipping and Receiving
- Pulled delivery tickets
- Customer Service
- Stocking
- Managed 2 departments
- Led departmental operations, ensuring compliance with safety and quality standards.
- Streamlined inventory management procedures to enhance efficiency and reduce waste.
- Mentored team members, fostering professional development and skill enhancement.
- Coordinated cross-functional projects, aligning departmental goals with organizational objectives.
- Implemented training programs to elevate staff performance and operational knowledge.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
Sales Associate
Murdochs
01.2021 - 10.2021
- Engaged customers by providing exceptional service and product knowledge.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store organization and cleanliness to enhance customer experience.
- Trained new associates on operational procedures and customer service standards.
- Monitored product displays, restocking items as needed to optimize sales potential.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Shift Supervisor
O'Reilly's Auto Parts
04.2017 - 04.2020
- Supervised daily operations to ensure efficient workflow and optimal inventory management.
- Trained and mentored team members on product knowledge and customer service skills.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Assisted in scheduling staff shifts to meet operational demands and improve coverage.
- Collaborated with management on strategic initiatives to boost sales performance.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Bozeman High School
Bozeman, MT06-2000
Skills
- Assignment delegation
- Training coordination
- Merchandise ordering
- Team leadership
- Sales expertise
- Task delegation
- Coaching and mentoring
- Retail management
- Customer service
- Problem-solving
- Time management
- Decision-making
- Customer engagement
- Training and mentoring
Timeline
Department Head
Kenyon Noble Lumber And Hardware
10.2021 - 10.2025
Sales Associate
Murdochs
01.2021 - 10.2021
Shift Supervisor
O'Reilly's Auto Parts
04.2017 - 04.2020
High School Diploma -
Bozeman High School