Shannon Pierce
Stockton,California
Summary
Results-driven professional with 20 years of experience.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Efficient Restaurant Server known for high productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth operational flow and satisfaction. Excel using communication skills, adaptability, and teamwork to create exceptional dining experiences.
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Compassionate Special Education Paraprofessional with experience in providing tailored support to students with diverse learning needs. Skills include designing individualized education plans, fostering inclusive classroom environments, and utilizing adaptive teaching methods to enhance student understanding. Demonstrated impact includes improved academic progress for special needs students and increased collaboration between educational team members for consistent student support.
Attentive professional brings solid background in neurodiverse instruction and classroom management. Compassionate academic professional with strong commitment to building welcoming and inclusive learning environments. Supports teachers with administrative assistance, classroom documentation, and supplemental instruction.
Overview
21
21
years of professional experience
Work History
Restaurant Server/Bartender
West Lane Bowl
Stockton, CA
11.2015 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
De Vinci's Delicatessen And Catering
Stockton, CA
02.2014 - 08.2015
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Kept track of event finances, initial deposits, due payments and final balances.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
Assistant Manager
Round Table Pizza, Inc
Hinesville, Georgia
10.2006 - 04.2008
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Manager Starbucks
Starbucks
Sonora, California
12.2002 - 06.2006
- Delegated work to staff, setting priorities and goals.
- Established processes for monitoring customer satisfaction levels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
Assistant Manager
NorCal Vocational
Menlo Park, California
04.1999 - 06.2002
- Maintained updated knowledge through continuing education and advanced training.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Improved behavior with modification and positive reinforcement techniques.
- Administered assessments as directed by teachers or other school personnel.
- Implemented behavior management strategies designed by special education staff members.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Advised instructor on student behavior or issues requiring immediate attention.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Communicated affirmatively and promoted positive attitudes with every student.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Attended professional development sessions related to working with special education populations.
- Provided disabled students with assistive devices and supportive technology.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Monitored student needs and supported mobility-restricted students.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Facilitated communication between home and school by providing information about student progress and activities at school.
- Updated and maintained databases with current information.
Education
Associate of Science - Biology
Cosumnes River College
Sacramento, CA06-2010
Skills
- Point of sale systems
- Menu knowledge
- Table preparation
- Inventory management
- Team collaboration
- Communication skills
- Time management
- Customer satisfaction
- Adaptable and flexible
Timeline
Restaurant Server/Bartender
West Lane Bowl
11.2015 - 09.2020
Server
De Vinci's Delicatessen And Catering
02.2014 - 08.2015
Assistant Manager
Round Table Pizza, Inc
10.2006 - 04.2008
Assistant Manager Starbucks
Starbucks
12.2002 - 06.2006
Assistant Manager
NorCal Vocational
04.1999 - 06.2002
Associate of Science - Biology
Cosumnes River College