Aaliyah Rosa
Amherst,MA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender /Restaurant Server
Amherst Public House
Amherst, MA
01.2024 - 08.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Savannas Bar and Bistro
Amherst, MA
12.2022 - 12.2023
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Manager /Pool Lifeguard
Amherst Leisure Services Department
Amherst, MA
06.2019 - 09.2022
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Responded quickly to medical emergencies in the pool area.
- Assisted with orientation sessions for new lifeguards in training.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Education
Some College (No Degree) - Liberal Arts
Greenfield Community College
Greenfield, MASkills
- Customer service
- Recipe and menu memorization
- Point of sale systems
- Cash register operation
- Food running
- Maintaining a clean bar
Certification
- Allergen Awareness Certification
- TIPS Commercial On-Premise Alcohol Server Training
Timeline
Bartender /Restaurant Server
Amherst Public House
01.2024 - 08.2024
Server
Savannas Bar and Bistro
12.2022 - 12.2023
Manager /Pool Lifeguard
Amherst Leisure Services Department
06.2019 - 09.2022
Some College (No Degree) - Liberal Arts
Greenfield Community College
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