Shannon Pizzo
Newburgh
Summary
Dedicated nursing student in the second semester at Orange County Community College, achieving a 3.5 GPA, and consistently recognized on the dean’s list. Demonstrated proficiency by passing all skills tests on the first attempt, reflecting a commitment to excellence in clinical practice. I am persistently recognized for my reliability, teamwork, and always being up for any task. Actively engaged in the SUNY Orange Nursing Club, with aspirations for a leadership role, showcasing strong teamwork and initiative. Eager to achieve more hands-on clinical experience, to advance nursing knowledge, and to contribute effectively in a professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Jules Vision Center Phone Number- 845-541-7436
Newburgh
01.2018 - 08.2024
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed key customer relationships to increase sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Scheduled, canceled, and moved appointments according to patients' needs.
- Assisted patients in finding the perfect eyewear for them and their preferences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Patient Service Representative
Crystal Run Healthcare Phone Number 845-255-4455
Middletown
08.2022 - 06.2023
- As a patient service representative, I used multiple computer systems, including EPIC, EHR, and Siemens, to make, cancel, and move appointments for patients.
- Answered patient questions and fielded complaints to resolve issues.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Updated patients' charts, implementing proper insurance information and patient demographics.
- Guided patients through the completion of consent and other required medical forms.
- Verified insurance information, collected payments, and scheduled appointments.
- Documented and managed patient information in computer system.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Adhered to HIPAA regulations when handling confidential patient information.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Explained various admission forms and policies, acquiring signatures for consent.
Waitress Supervisor
Pasquales Pizzeria Phone number 845-522-2379
Gardiner
07.2019 - 08.2022
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Assisted bartenders when needed during peak hours or when short staffed.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Distributed food to service staff for prompt delivery to customers.
- Created daily shift schedules for waitstaff according to business needs.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Resolved customer complaints in a timely manner with professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Orange County Community College
Middletown, NY05-2025
Skills
- Communication skills
- Conflict resolution
- Teamwork
- Time management
- Works great under pressure
- Critical thinker
- Empathy
- Attention to detail
- Interpersonal skills
Accomplishments
- Deans list past two semesters.
- Advanced Regents Diploma-High school
- Team lead-2nd semester first clinical rotation.
- Passed all skills tests on first attempt-1st-2nd semester.
Certification
- CPR/BLS certified
Timeline
Patient Service Representative
Crystal Run Healthcare Phone Number 845-255-4455
08.2022 - 06.2023
Waitress Supervisor
Pasquales Pizzeria Phone number 845-522-2379
07.2019 - 08.2022
Sales Representative
Jules Vision Center Phone Number- 845-541-7436
01.2018 - 08.2024
- CPR/BLS certified
High School Diploma -
Orange County Community College
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