Shannon Pope
Biloxi,MS
Summary
Capable professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.
Overview
7
7
years of professional experience
Work History
Commercial Sales Evaluator
Arrow Exterminators, Inc
Mobile , AL
03.2020 - Current
- Prepared reports summarizing evaluation results and findings.
- Documented evaluation processes, methods used, results obtained and conclusions drawn.
- Presented evaluation results in meetings with stakeholders to inform decision-making processes.
- Identified sources of additional funding or resources needed for program success.
- Prepared detailed reports on commercial sales performance and presented findings to senior management.
- Developed and implemented new sales strategies to increase commercial sales growth.
- Managed a team of 5 Commercial Sales Representatives, providing training and guidance as needed.
- Analyzed performance indicators on commercial, contractual, and financial analysis for existing clients and complex sales opportunities.
- Applied salesmanship to interactions with clients, analyzing client needs to help in accomplishing goals.
- Generated weekly and monthly reports related to sales performance analysis for management review.
- Collaborated with other departments such as marketing and sales on promotional materials featuring aerial photos.
- Maintained accurate records of daily transactions such as sales reports and cost analysis.
- Developed and executed sales plans to achieve corporate objectives.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Prepared monthly reports on progress towards regional sales goals.
- Conducted weekly team meetings to discuss current sales goals and objectives.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
- Conducted team meetings to review sales goals and customer service standards.
- Developed strategic sales initiatives to pitch products and services.
- Identified opportunities for improvement in existing processes related to sales and distribution of commercial lines products.
Termite Inspector
Arrow Exterminators, Inc
Biloxi , MS
02.2018 - 02.2020
- Provided guidance on proper sanitation practices to reduce the risk of further infestation.
- Identified various species of subterranean termites by visual inspection.
- Educated customers about preventative measures against future infestations.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Inspected areas of suspected termite activity, including walls, floors, ceilings, windows, doors and foundations.
- Assessed the severity of existing damage due to termites and other wood-destroying insects.
- Collaborated with pest management teams on complex cases involving multiple types of pests.
- Attended continuing education courses related to termite identification and control methods.
- Monitored treated sites regularly to ensure effectiveness of treatments.
- Analyzed data collected during inspections to determine appropriate course of action.
- Maintained accurate records of all inspections performed and treatments applied.
- Responded promptly to customer inquiries regarding termite issues and concerns.
- Kept abreast of new developments in the field through reading trade publications and attending seminars.
- Applied protective barriers around buildings or structures as needed.
- Treated active infestations using approved chemicals and baits according to safety protocols.
- Adhered strictly to federal, state, local laws governing pesticide use and application procedures.
- Prepared written estimates for treatment services based on inspection results.
- Reported findings to clients in a timely manner with clear recommendations for control measures.
- Utilized specialized equipment such as moisture meters and thermal imaging cameras to locate potential problem areas.
- Performed wood destroying insect reports for real estate transactions.
- Conducted detailed inspections of residential and commercial structures to identify termite infestations.
- Recognized for consistent quality service and efficiency.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Identified infestations and isolated sources with physical inspections of premises.
- Maintained knowledge and adhered to state rules and regulations.
Sentricon Installer
Arrow Exterminators, Inc
Biloxi, MS
08.2017 - 01.2018
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Office Associate
Arrow Exterminators, Inc
Biloxi , MS
01.2017 - 07.2017
- Provided administrative support to management team by scheduling meetings, taking notes.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Maintained a clean work area by organizing desks and shelves on a regular basis.
- Generated weekly sales reports to track progress towards established goals.
- Coordinated travel arrangements for staff members including flights, hotels, car rentals.
- Assisted with the preparation of presentations for meetings and conferences.
- Handled confidential documents in accordance with legal regulations.
- Assisted with planning employee events such as holiday parties or team building activities.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Inputted data into computer systems in an accurate and timely manner.
- Ordered office supplies, maintained inventory records, and monitored stock levels.
- Resolved customer complaints via phone or email in a professional manner.
- Processed customer orders by verifying payment information and preparing shipping labels.
- Prepared correspondence using Microsoft Word and Outlook.
- Organized filing system for documents such as invoices, contracts, and reports.
- Tracked time off requests for employees using payroll software programs.
Education
Associate of Applied Science -
Mississippi Gulf Coast Community College
Perkinston, MS05-2002
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05-1998
Skills
- Analytical Reasoning
- Performance Assessment
- Data Interpretation
- Feedback Delivery
- Equipment Operation
- Safety Education
- Materials Testing
- Mathematical Calculation
- Product Inspection
- Reporting and documentation
- Presentation Skills
- Written Communication
- Continuous Improvement
- OSHA Compliance
- Relationship Building
- Adaptability and Flexibility
- Professional Demeanor
- Multitasking
- Problem-solving aptitude
- Critical Thinking
- Time management abilities
- Goal Setting
References
References available upon request.
Timeline
Commercial Sales Evaluator
Arrow Exterminators, Inc
03.2020 - Current
Termite Inspector
Arrow Exterminators, Inc
02.2018 - 02.2020
Sentricon Installer
Arrow Exterminators, Inc
08.2017 - 01.2018
Office Associate
Arrow Exterminators, Inc
01.2017 - 07.2017
Associate of Applied Science -
Mississippi Gulf Coast Community College
High School Diploma -
Ocean Springs High School