Shannon Pouliot
Columbia,USA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Love's Travel Stops and Country Stores
08.2022 - Current
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Managed inventory levels to ensure optimal stock availability while minimizing overhead costs
- Conducted regular audits to ensure compliance with regulatory requirements and industry standards
- Manages daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Coach
Walmart
10.2014 - 08.2022
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Championed a culture of continuous learning, encouraging professional development among staff members.
- Scheduling, time and attendance, writing and conducting evaluations, reviewing applications and conducting interviews.
- Analyzed sales data to optimize inventory levels, reducing stock discrepancies and improving turnover rates.
- Managing through stressful situations and constant business need changes.
- Coaching and mentoring supervisors to improve their overall performance of their leadership.
- Developed training for staff, enhancing team performance and ensuring adherence to safety standards.
- Managing P&L by researching areas of opportunities determining root causes and improving gross profit.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Licensed to operate power equipment such as Walkie stacker, Power Jack, Forklift, One Man, scissor lift.
Assistant Manager
Ocean State Job Lot
03.2013 - 03.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Developed employee schedules to maximize coverage during peak hours, improving operational efficiency.
- Conducted regular audits of store displays and merchandise placement, ensuring adherence to visual standards.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducting evaluations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Preparing for annual inventory.
- Certified to work power equipment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High school or equivalent -
E. O. Smith High School
Storrs, CT06.1994
Skills
- Customer Service Skills
- Team Building
- Merchandising
- Management
- Training
- Inventory Management
- Inventory
- Sales
- Scheduling
- Problem-solving
- Customer service
Timeline
Operations Manager
Love's Travel Stops and Country Stores
08.2022 - Current
Coach
Walmart
10.2014 - 08.2022
Assistant Manager
Ocean State Job Lot
03.2013 - 03.2014
High school or equivalent -
E. O. Smith High School
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