Richard Edge
Richardson,TX
Summary
To obtain a position within a stable and lucrative company where I can utilize my talents and abilities and become a valuable asset to their growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager
Genpact
Richardson, TX
12.2017 - 02.2024
- Successfully managed a team of 5-8 Team Leads which were managing 10-15 agents
- Monitored and improved efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Hired and onboarded team members to meet immediate and expected demand.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Presented performance and productivity reports to supervisors.
- Collaborated with team leaders on quality audits.
Certified Personal Trainer
Ultra Body Fitness Personal Training
07.2016 - 06.2018
- Provided personalized fitness programs tailored to individual needs.
- Instructed clients on proper form and technique for various exercises.
- Motivated clients to reach their fitness goals through positive reinforcement.
- Monitored client progress and adjusted program as needed.
- Provided guidance on how to properly use gym equipment safely and effectively.
Business Development Manager
McKinney Buick GMC
McKinney, TX
06.2015 - 11.2015
- Successfully trained and developed a team of sales associates, responsible for maximizing vehicle sales through e-commerce platforms
Customer Experience Officer
Driversselect.com
Dallas, TX
11.2014 - 04.2015
- Helped customers who have either submitted a finance application over the Internet or via telephone obtain a vehicle which meets their needs and budget requirements.
Sales Associate
Tree Frogs Wooden Swing Set Factory
Fairview, TX
04.2014 - 11.2014
- Sold wooden swing sets and play centers to consumers either by walk-ins, email, or telephone.
Independent Contractor
Prestonwood Media
Plano, TX
08.2013 - 04.2014
- Sold exclusive advertising to small business owners who provide services to the real estate industry.
Senior Sales Consultant / Manager
CarMax Auto Superstores, Inc
Garland, TX
05.2000 - 07.2013
- Assist customers in purchasing a vehicle via in person and by telephone
- Top producing Sales Consultant in eight of twelve years of employment
- Trained and managed Sales Consultants using a proven sales process
- Assisted in development of new selling principles taught to all Sales Consultants
- Instrumental in setting up an E-Commerce Department for Internet sales.
National Sales Manager
Electronic Packaging Company
Dallas, TX
07.1991 - 01.2000
- Managed all inside and outside sales activities, which included cold-calling, price quoting, and traveling to existing and potential clients
- Successfully trained and developed Sales Representatives in selling a proven product
- Introduced new and existing products and fostered client relationships at trade shows
- Handled all client concerns regarding shipping, delivery, and operation of products.
Education
Associate of Applied Science - Electronic Engineering Technology
National Education Center
01.1987
Skills
- Telephone and Email Etiquette
- Professional Selling Principles
- Customer Service Skills
- Teamwork
- Training and Associate Development
- Exceptional Customer Service
- Quick and Efficient Learner
- Proficient in the World Wide Web
- Microsoft Word
- Excel
- Power Point
- Outlook
Certification
- LSS (Lean Six Sigma) Green Belt Certified
- Texas All-Lines Adjuster License, 04/24
- BLS for Healthcare Providers (AED/CPR) 10/23 - 10/25
Affiliations
- Health and Fitness
- Bowling
- Karaoke
References
References available upon request.
Timeline
Operations Manager
Genpact
12.2017 - 02.2024
Certified Personal Trainer
Ultra Body Fitness Personal Training
07.2016 - 06.2018
Business Development Manager
McKinney Buick GMC
06.2015 - 11.2015
Customer Experience Officer
Driversselect.com
11.2014 - 04.2015
Sales Associate
Tree Frogs Wooden Swing Set Factory
04.2014 - 11.2014
Independent Contractor
Prestonwood Media
08.2013 - 04.2014
Senior Sales Consultant / Manager
CarMax Auto Superstores, Inc
05.2000 - 07.2013
National Sales Manager
Electronic Packaging Company
07.1991 - 01.2000
Associate of Applied Science - Electronic Engineering Technology
National Education Center
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