Jocelyn De Jesus

*Promoted within the company

• Managed daily operations to ensure efficient workflow and productivity.
• Supervised staff to maintain high standards of service and teamwork.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Managed tenant relations and addressed inquiries effectively.
• Oversaw lease agreements, ensuring compliance with policies and regulations.
• Conducted property inspections to maintain quality standards.

• Assisted customers in completing rental applications and verifying qualifications.
• Responded to customer inquiries about leasing options via phone, email, or in-person visits.
• Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
• Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
• Checked facilities and units to keep areas neat and welcoming.
• Performed regular unit inspections and documented any necessary repairs or maintenance.
• Managed daily and weekly marketing and leasing reports.
• Took prospective clients on property tours within 3 buildings, answered questions and addressed concerns.
• Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
• Received, checked and processed applications for new leases.
• Yardi experience 15+ years

• Organized and maintained filing systems for sensitive documents.
• Answered phones and routed calls to appropriate personnel.
• Maintained calendars for multiple executives.
• Provided administrative support to various departments within the organization.
• Greeted visitors in a courteous manner and directed them to the appropriate office or person.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Processed invoices from vendors in a timely manner according to company policies.

• Marketed new projects and vacant apartments.
• Advertised rental properties.
• Assisted with development of agency rent collection procedure.
• Arranged credit checks, income verification, and home visitations.
• Scheduled appointments using a computer database.
• Cleaned and Organized.

• Prepared legal documents for superior and municipal court.
• Organized files using a computer database
• Scanned documents into a computer database
• Sent Emails and responses using Microsoft outlook

• Assisted two very busy realtors
• Advertised rentals and sales to portfolio and third party websites
• Set up Open House packages
• Scheduled appointments and maintained calendars
• Marketed all new rental and sales property