Cynthea Sok
Tacoma
Summary
Customer-focused manager with 8+ years of experience in sales, client relations, and team leadership. Skilled in building rapport with customers, handling administrative responsibilities, and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Operations Manager
Wide Awake Cafe
Tacoma, WA
06.2024 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service quality.
- Developed and implemented new workflows to enhance team productivity and streamline processes.
- Established strong vendor relationships to negotiate favorable pricing and product availability.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated promotional events, increasing community engagement and driving sales growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista / Cashier
Bigfoot Java
Kent, WA
01.2024 - 06.2024
- Provided exceptional customer service by greeting patrons, taking orders, and accurately processing transactions using POS systems.
- Handled cash, credit card, and mobile payment transactions with precision and efficiency, balancing cash drawer at the end of each shift.
- Upheld food safety and sanitation guidelines, including proper handling and storage of perishable items and adherence to health code regulations.
- Engaged with customers in a friendly and professional manner, addressing questions, concerns, and special requests promptly and courteously.
- Collaborated with team members to fulfill orders efficiently during peak hours, demonstrating effective communication and teamwork skills.
Sales Associate/Inventory Manager
Zips Cannabis
Tacoma, WA
10.2018 - 01.2024
- Delivered exceptional customer service, fostering positive relationships with clients and enhancing overall shopping experience.
- Educated customers on product offerings, ensuring informed purchasing decisions and high satisfaction levels.
- Managed inventory levels, accurately tracking stock to maintain optimal availability of products.
- Assisted in training new staff on sales techniques and product knowledge, promoting team synergy and efficiency.
- Collaborated with management to develop promotional campaigns, driving foot traffic and increasing sales volume.
- Analyzed sales data to identify trends, informing future marketing strategies and inventory management decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Conduent
Federal Way, WA
07.2017 - 07.2018
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Implemented process improvements that streamlined issue resolution and reduced response times.
- Monitored service metrics to identify trends and advocate for enhancements in workflows and tools.
- Developed troubleshooting guides to empower customers in resolving common issues independently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Lincoln High School
Tacoma, WA09.2017
Skills
- Customer service
- Operations management
- Problem-solving
- Team leadership
- Employee relations and conflict resolution
- Telephone and email etiquette
- Computer proficiency
- Relationship building
- Conflict resolution
- Customer satisfaction measurement
- Client relations
Timeline
Operations Manager
Wide Awake Cafe
06.2024 - Current
Barista / Cashier
Bigfoot Java
01.2024 - 06.2024
Sales Associate/Inventory Manager
Zips Cannabis
10.2018 - 01.2024
Customer Service Representative
Conduent
07.2017 - 07.2018
High School Diploma -
Lincoln High School