Shannon Precht
Wentzville,MO
Summary
Creative Operations Specialist with a proven track record in implementing efficient operating rhythms and management system structures. Expert in analyzing, articulating, and resolving a wide range of problems. Possesses a strong analytical mindset and exceptional organizational skills. Comfortable working independently or as part of a collaborative team.
Overview
7
7
years of professional experience
Work History
Operations Specialist, Accounting Specialists,
Greenway Transport, LLC
Remote
03.2022 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5-25 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Managed customer accounts and invoicing.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes. while Identifying, researching, and resolving billing variances to maintain system accuracy and currency.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Contacted customers and third party payers to pursue payments.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Documented and processed all garnishments for child support orders.
- Enhanced transparency in the contracting process by creating user-friendly templates and guidelines for internal employees.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Small Business Owner
US 2020 Transport
01.2020 - 01.2024
- My primary responsibilities were to organize and operate a scalable startup and managed daily operations for a successful small business, ensuring efficient processes and quality services.
- My roles included managing the overall operations and resources needed to drive overall growth
- I established and team as well as board of directors an agents to help with the startup to ensure all business sectors were attended to.
- I established company policies setting the tone, vision, and culture of our organization.
- My goal was to build and motivate the best leadership team possible with achieve and lead future organizational demands.
Dispatcher
MGI Transport, Inc.
04.2019 - 03.2020
- Directed dispatching, routing, and track and trace of 65 fleet vehicles.
- Handled customer service, customer requirements, as well as 24/7 services fleet services.
- Managed driver payroll, bonuses, per diem accounts, as well as additional payroll incentives.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Billing Assistant/ Logistics Coordinator
Mid America Logistics
01.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Received, sorted, and distributed incoming mail.
- Produced and mailed invoices, payment reminders, and financial notices.
- Collaborated with 7-10 salesmen at a time on each of their customer accounts to build, develop, and plan all load tenders that were given to them.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Education
Master of Business Administration - Supply Chain Management
Lindenwood University
St Chalres, MO 10.2022
Bachelor of Business Administration - Supply Chain Management
Lindenwood University
Saint Charles, MO05.2021
Associate of General Studies -
St. Charles Community College
Saint Charles, MO05.2019
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Time Management
- Cloud Management
- Self-Motivated
- Operations Management
- Problem-Solving
- Customer Service
Custom
- Gardening
- Professing
Timeline
Operations Specialist, Accounting Specialists,
Greenway Transport, LLC
03.2022 - Current
Small Business Owner
US 2020 Transport
01.2020 - 01.2024
Dispatcher
MGI Transport, Inc.
04.2019 - 03.2020
Billing Assistant/ Logistics Coordinator
Mid America Logistics
01.2018 - 01.2019
Master of Business Administration - Supply Chain Management
Lindenwood University
Bachelor of Business Administration - Supply Chain Management
Lindenwood University
Associate of General Studies -
St. Charles Community College