Maria Dallas

• Perform detailed post-closing reviews to verify loan documentation accuracy and regulatory compliance.
• Maintain loan accounting records and ensure accurate loan servicing throughout the loan lifecycle.
• Process loan modifications while ensuring compliance with organizational policies and regulatory requirements.
• Authorize documentation related to collateral maintenance and loan certifications.
• Assist with implementation of operational policies and procedural improvements.
• Identify compliance concerns and communicate potential risks to senior leadership.
• Collaborate with internal departments to resolve loan documentation and servicing issues.
• Maintain high levels of accuracy while managing multiple priorities and deadlines.

Key Accomplishments

Trusted to process complex loan modifications requiring strict regulatory compliance.

Served as a peer trainer for new hires, providing hands-on instruction and ongoing support to ensure successful job performance.

Guided borrowers in English and Spanish through mortgage servicing inquiries, ensuring clarity and resolution.

Explained FHA, VA, Conventional, ARM, and other mortgage loan programs.

Processed mortgage payments, payoffs, escrow inquiries, tax disbursements, and insurance requests.

Researched Customer accounts using multiple servicing platforms.

Processed Verification of Mortgage (VOM) requests.

Maintained detailed customer records while meeting strict service standards.

Resolved complex customer records while meeting strict service standards.

Resolved complex customer concerns with professionalism and empathy.

Key Accomplishments

Recognized for delivering exceptional bilingual customer service.

Successfully handled high-volume inbound queues while maintaining accuracy.

Oversaw delinquent consumer loan portfolios, ensuring timely resolution and minimizing financial loss.

Negotiated repayment arrangements and settlements.

Worked repossession and charge-off accounts.

Investigated customer disputes and resolved account issues.

Generated quality assurance reports and identified workflow improvements.

Collaborated with branch personnel to resolve complex financial issues.

Key Accomplishments

Improved collection efforts through strong customer negotiation skills.

Maintained quality performance while managing sensitive financial accounts.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed account adjustments and payment arrangements efficiently to enhance customer satisfaction.
• Collaborated with team members to develop strategies for improving service delivery processes.