Maria Dallas
Montgomery,USA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Loan Accounting & Operations Specialist II
Alabama Ag Credit
05.2021 - Current
- Assists with post-closing documentation and loan accounting system to review to ensure closed loans were properly executed
- Supports customer loan accounting maintenance of all customers loans in the system
- Responds to loan modification requests and booking all modifications into the system
- Participates in interpreting and implementing policies and procedures for the organization
- Performs post-closing reviews for compliance
- Authorizes correspondence and communications as necessary to the maintenance and certification of collateral documents
- Knowledgeable of policies, procedures, and processes with ensure the association is in compliance with all applicable regulatory requirements
- Reports potential conflict of interest situations to senior management
Customer Service Representative III
ServiSolutions, A Division of Alabama Housing Finance Authority
03.2019 - 05.2021
- Responsible for answering all incoming calls from mortgagor Spanish and or English
- Discuss and respond to inquiries regarding loan types and terms (i.e VA, FHA, Conventional, ARM)
- Use multiple platforms to assist customers and provide information requested through verbal or written correspondence and maintain accurate records (i.e balance statements, documents copies, and account history)
- Review and explain escrow disclosure statements (i.e escrow shortages and overages)
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements as well as respond inquiries regarding tax issues and disbursements
- Responsible for processing in a timely and accurate manner all payoffs and verification of mortgages for all states that currently are serviced by AHFA
- Handle customer questions, complaints, and billing inquiries with courtesy and professionalism
- Processing stop payments for all checks issued by AHFA
Collections Adjustor II
Hancock Whitney Bank
Montgomery, AL
06.2015 - 03.2019
- Reach out to customers regarding payments on overdue accounts and loans
- Use multiple platforms to attempt to contact customers (Email, Phone, Letters, etc)
- Interact with both branch and department associates to resolve customer disputes and account issues
- Work with customers to bring overdue accounts to a current status
- Provide fast and efficient response to business needs with the highest achievable result at the lowest cost of the company
- Responsible for working repossession accounts and working without outside agents with updating accounts for repo
- Responsible for working charged-off accounts & doing settlements
- Maintain reports for all quality scores and determine required workflow to provide process improvements
Customer Service Representative
NCO Financial
Montgomery, AL
06.2014 - 06.2015
- Handle customer questions, complaints, and billing inquiries with courtesy and professionalism
- Make recommendations according to customers need
Hostess
El Patron
Opelika, AL
08.2013 - 01.2014
- Interact with arriving guests as they enter the restaurant
- Seat guests and present menus to guest
- Provide exceptional customer service, while maintaining an environment that reflected health codes and procedures
Cashier
Zaxby's
Montgomery, AL
08.2010 - 08.2012
- Enter guest's order accurately into the system
- Keep a neat and accurate cash drawer
- Present orders to guest, properly packaged with needed utensils
- Communicate effectively with management to resolve customer issues
Education
High school diploma or GED -
Montgomery Catholic Preparatory School
Montgomery, AL05.2012
N/a - Nursing
Southern Union State Community College
Skills
- Bilingual
- Customer Service
- Microsoft Outlook
- Research
- Escrow
- Microsoft Excel
- Office experience
- Attention to detail
- Time management
- Team collaboration
- Loan accounting
- Post-closing review
- Regulatory compliance
Personal Information
Willing To Relocate: Anywhere
Timeline
Loan Accounting & Operations Specialist II
Alabama Ag Credit
05.2021 - Current
Customer Service Representative III
ServiSolutions, A Division of Alabama Housing Finance Authority
03.2019 - 05.2021
Collections Adjustor II
Hancock Whitney Bank
06.2015 - 03.2019
Customer Service Representative
NCO Financial
06.2014 - 06.2015
Hostess
El Patron
08.2013 - 01.2014
Cashier
Zaxby's
08.2010 - 08.2012
High school diploma or GED -
Montgomery Catholic Preparatory School
N/a - Nursing
Southern Union State Community College