Shannon Prescott
Philadelphia,PA
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in crisis management.
Overview
19
19
years of professional experience
Work History
Correctional Officer
CITY OF PHILADELPHIA PRISONS
10.2009 - Current
- Responsible for processing paperwork related to inmates and potential inmates
- Communicate with Philadelphia Court System to locate inmates and share information regarding transport
- Receive cash for inmates; allocate to inmate accounts; audit and bookkeep to track monies
- Developed training procedures; train new staff, coach performance and monitor interactions with inmates
- Interact and communicate with Behavioral Health staff to report inmate progress or decline
- Receive recommendations of care
- Maintain recordkeeping and files on inmates; update with progress and incidents
- Perform census for location; counting inmates and recording on a regular basis
- Conduct inmate searches; monitor activities; negotiate physical altercations; enforces security measures and standards to keep inmates and staff safe
Volunteer
Face To Face Germantown
03.2022 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided emotional support and companionship to elderly in community homes.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Medical Assistant/Receptionist
03.2006 - 02.2007
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
Education
LPN - Health Care Administration
Jersey College
Teterboro, NJ06-2025
Associates - Health Care Studies
COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA12.2020
Skills
- Communication
- Evaluation
- Negotiation
- Maintaining Strict Procedures
- Critical Thinking Skills
- Handling Emergency Situations
- Administration
- Documentation
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Policy Enforcement
- Self-defense tactics
- Crisis Management
Timeline
Volunteer
Face To Face Germantown
03.2022 - 06.2024
Correctional Officer
CITY OF PHILADELPHIA PRISONS
10.2009 - Current
Medical Assistant/Receptionist
03.2006 - 02.2007
Associates - Health Care Studies
COMMUNITY COLLEGE OF PHILADELPHIA
LPN - Health Care Administration
Jersey College
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