Shannon Purcell
Portage,IN
Summary
Proven bartender/server with 25+ years experience in the industry. A track record of enhancing customer satisfaction at Moods Pub, adept in beverage preparation and maintaining high service standards during peak hours. Excels in interpersonal communication and basic accounting, significantly boosting repeat patronage by fostering strong relationships. Demonstrates a strong work ethic and a commitment to excellence in every task.
Overview
25
25
years of professional experience
Work History
Bartender
Moods Pub
05.2007 - 08.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Server
Butcher's Dog
03.2005 - 05.2007
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
O'Keefe's
06.1999 - 02.2005
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Thornton Township High School
Harvey, IL06.1991
Skills
- Beverage Preparation
- Basic accounting
- Payment Processing
- Food Preparation
- Active Listening
- Strong Work Ethic
- Interpersonal Communication
Timeline
Bartender
Moods Pub
05.2007 - 08.2024
Bartender/Server
Butcher's Dog
03.2005 - 05.2007
Bartender/Server
O'Keefe's
06.1999 - 02.2005
High School Diploma -
Thornton Township High School
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