Summary
Overview
Work History
Education
Skills
Certification
Published Works
Timeline
Generic

Shannon Rainey

New Orleans,USA

Summary

Engaging, motivated, and detail-oriented professional transitioning from a successful 20-year career in hospitality. Eager to apply industry-recognized certifications and draw on exceptional communication, multitasking, and time-management skills. Driven by a passion for environmental restoration and justice; committed to continuous learning and delivering quality results in a new industry.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender

The Chicory
New Orleans, LA
09.2023 - Current
  • Provide excellent customer service as Bartender/Mixologist at an upscale special events venue.
  • Responsible for full set up, breakdown, and inventory maintenance of all liquor, supplies, and fixtures per shift.
  • Specialize in creating exceptional guest-focused moments to local, national and international client gatherings from the hundreds to several thousand.
  • Responsible for the full setup and breakdown of liquor, bar supplies, and inventory management for each shift.
  • Ensure smooth bar operations and maintain high standards of cleanliness and organization throughout the event.
  • Collaborate with event coordinators and staff to ensure seamless service during high-pressure moments.
  • Ensured a welcoming and personalized experience for every guest.

Manager Trainee

Spirit Halloween
08.2023 - Current
  • Retail, Customer service using Excellent communication and interpersonal skills.
  • Energetic, enthusiastic, customer assistance.
  • Greet and assist customers in a friendly and professional manner.
  • Maintain knowledge of merchandise and promotions to provide accurate information to customers.
  • Operate the cash register, handle transactions, and issue receipts.
  • Stock shelves, restock merchandise, and keep the sales floor clean and organized.
  • Set up and take down in-store displays and fixtures on a seasonal basis.
  • Follow all company policies and procedures regarding security and safety.
  • Work as part of a team to meet sales and store performance goals.

Bartender

Audubon Nature Institute
New Orleans, LA
12.2020 - 10.2023
  • Served patrons in an upscale lunch and brunch location, on a bustling golf course connected to the internationally famous Audubon Nature Institute.
  • Local, national and international guests.
  • Self taught the extremely rare Tend system, switched to the Toast POS and handheld devices.
  • Ensured an immaculate working environment for customers as well as other employees.
  • Eagerly worked additional shifts with the Special Events and Catering departments. (weddings, Zoo to Do, fundraisers, etc)

Caregiver

Home Instead
New Orleans, LA
12.2020 - 04.2022
  • Company Overview: New Orleans, LA
  • Provided dedicated and compassionate in-home companionship and care services to elderly, sight impaired, mentally and physically disabled adults.
  • Daily duties varied to include homemaking and housekeeping, preparation of appetizing & nutritious meals, incidental transportation, medication reminders, and varying degrees of Alzheimer's and Dementia care with a focus on mentally and physically enriching activities.
  • Professional yet gentle assistance with personal care, activities of daily living (ADL’s) and personal hygiene not limited to bathing and grooming, toileting, and other sanitary needs for the bed bound as well as those suffering from limited mobility, pain or comprehension issues with dignity, discretion and patience.
  • New Orleans, LA

Sales Associate/ Keyholder

Pier1 Imports
New Orleans, LA
06.2018 - 03.2020
  • Company Overview: New Orleans, LA
  • Consistently exceeded store sales goals by providing dynamic, energetic and focused customer service.
  • Increased revenue with installation and maintenance of attractive merchandising displays.
  • Fostered customer loyalty by signing up new accounts with the store credit-card program, and handled potential customer concerns and internal issues with empathy, reassurance and direct engagement.
  • Maintained constant awareness and vigilance for product loss control.
  • New Orleans, LA

Bartender

Sheraton Hotel
New Orleans, LA
03.2016 - 07.2018
  • Company Overview: New Orleans, LA
  • Mixologist in an upscale hotel lobby bar focused on superior service of craft cocktails and fine wines.
  • Primarily responsible for the creation of cocktails and non-alcoholic beverages requiring exact measures of differing ingredients for 8+ hour stretches.
  • Surpassed expectations in providing 5-star service to hotel and local guests from a myriad of backgrounds, in a corporate environment.
  • Traditional bartending duties observed on a daily basis included cash handling, credit card transactions on a Micros POS system, expressing a constantly pleasant demeanor during often extremely stressful situations, and serving cocktails from a mental database that surpassed 1000.
  • New Orleans, LA

Bartender/ Manager on Duty

Teddy’s Hole in the Wall
New Orleans, LA
05.2013 - 07.2016
  • Company Overview: New Orleans, LA
  • Played a crucial role in the cultivation of patrons in the beginning days of a new and updated version of a previously shuttered, multi-generation, neighborhood establishment.
  • Catered to an extremely diverse crowd in the early stages of a gentrifying neighborhood.
  • Provided excellent service with a welcoming attitude, and clever yet kind management of the inebriated, while maintaining a spotless bar at all times.
  • Responsible for both expeditious service and crowd control during parades, local gatherings, and live musical performances.
  • New Orleans, LA

Bartender/Manager on Duty

Igor's (Multiple locations)
New Orleans, LA
11.2009 - 08.2012
  • Company Overview: New Orleans, LA
  • Provided warm, cheery service to bar patrons in 24-hour, multi-faceted tourist destinations and live-music venues.
  • Managed four separate banks, artist payments, and credit-card transactions on a traditional register system throughout shifts at every location.
  • Attended to the frequent needs of guests seeking assistance in the laundry- and game-room sections of the clubs, while maintaining constant attention to the needs of guests seated at the bars and accompanying tables.
  • Daily shift duties included extensive cleaning, maintenance of kitchen areas (inclusive of food preparation, cooking and stocking) as well as daily beer, wine and liquor inventory.
  • New Orleans, LA

Bartender

Hookah Cafe
New Orleans, LA
09.2006 - 11.2009
  • Company Overview: New Orleans, LA
  • Prepared and created delicious cocktails to accompany a New Orleans-inspired tapas menu in an upscale restaurant and bar.
  • Increased profits by up-selling while educating patrons about brands, wines, and alternative beverage options.
  • Created a comfortable, enjoyable environment for guests during both relaxed evenings, and the extremely busy weekends, where the establishment shifted gears into a tremendously popular Hip-Hop Nightclub.
  • Also responsible for handling large amounts of cash and reconciliation of daily cash register reports on a Micros POS system.
  • Opening and closing the bar area included stocking glassware, wine, beer and spirits, cleaning, and bar-fruit preparation.
  • New Orleans, LA

Guest Services / Library Assistant

Howard-Tilton Memorial Library
New Orleans, LA
08.2004 - 08.2005
  • Company Overview: New Orleans, LA
  • Provided cheerful, efficient service to the highly demanding patrons of a top-ten research library.
  • Managed cash-register duties, researched requests and locations of materials, soothed the stressed and shockingly under-prepared during finals week, and thoughtfully organized the love interests of other assistants, students, professors and managers.
  • New Orleans, LA

Education

Environmental Career Worker Training Program -

Deep South Center for Environmental Justice
New Orleans, LA
01.2025

Bachelor of Arts -

Tulane University
New Orleans, LA
01.2009

Skills

  • Environmental assessment
  • Sustainable practices
  • Data analysis
  • Research methods
  • Customer service
  • Team collaboration

Certification

  • 32-hr Asbestos Abatement Worker
  • 24-hr Mold Remediation
  • 10-hr OSHA
  • 16-hr Lead Worker

Published Works

Dietary opportunism, resource partitioning, and consumption of coffee berry borers by five species of migratory wood warblers (Parulidae) wintering in Jamaican shade coffee plantations, Sherry, Thomas W., Johnson, Matthew D., Williams, Kelly A., Kaban, Jordana D., McAvoy, Caroline K., Hallauer, Amanda M., Rainey, Shannon, Xu, Sen, Journal of Field Ornithology, 87, 3, 273–292, 10.1111/jofo.12160, 2016

Timeline

Bartender

The Chicory
09.2023 - Current

Manager Trainee

Spirit Halloween
08.2023 - Current

Bartender

Audubon Nature Institute
12.2020 - 10.2023

Caregiver

Home Instead
12.2020 - 04.2022

Sales Associate/ Keyholder

Pier1 Imports
06.2018 - 03.2020

Bartender

Sheraton Hotel
03.2016 - 07.2018

Bartender/ Manager on Duty

Teddy’s Hole in the Wall
05.2013 - 07.2016

Bartender/Manager on Duty

Igor's (Multiple locations)
11.2009 - 08.2012

Bartender

Hookah Cafe
09.2006 - 11.2009

Guest Services / Library Assistant

Howard-Tilton Memorial Library
08.2004 - 08.2005

Environmental Career Worker Training Program -

Deep South Center for Environmental Justice

Bachelor of Arts -

Tulane University

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