Kirby Gocke
Pigeon Forge,TN
Summary
Results-driven Administrative Assistant and Risk Manager with 20 years of experience in front desk management and risk management, legal assistance, and clinical and non clinical case management assistant. Expertise in optimizing workflow through strategic organization and task prioritization, successfully handling high-volume inquiries for a workforce of 200-300 across diverse sectors including construction, environmental services, and film. Demonstrated commitment to enhancing operational efficiency and supporting organizational objectives through effective coordination and quality control.
Overview
17
17
years of professional experience
Work History
Bartender
Park Vista, A Double Tree by Hilton
Gatlinburg, TN
05.2024 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Kitchen Expeditor
Anakeesta
Gatlinburg, TN
08.2024 - 05.2025
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed, and improved service processes and eliminated obstacles.
- Provided mentorship and guidance to new kitchen team members.
- Coordinated service for food runners and other kitchen staff.
Bartender
Loco Burro Tex Mex Cantina
Gatlinburg, TN
10.2022 - 08.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Accurately took orders to ensure correct delivery.
- Created signature beverages tailored to Loco Burro.
Bartender (career Change Due to Move During Covid)
Puckers Sports Bar And Grill
Gatlinburg, Tennesse
03.2022 - 10.2022
- Demonstrated comprehensive knowledge of liquors, wines, and entrees.
- Validated customer IDs to maintain adherence to alcohol service regulations.
- Crafted a range of cocktails and mocktails for customers as per guidelines.
Legal Assistant
Friday, Eldridge and Clark
Little Rock, AR
10.2021 - 04.2022
- Provided administrative support to boost firm's document production and legal correspondence. Conducted thorough research and review of case information to assist attorneys, with research mainly through the stock market
- Filed clients' legal documents in relevant courts for processing in timely manners.
- Coordinated the distribution of legal materials to other parties as required.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Health and Safety-Covid Lab Coordinator
CTEH, LLC
Boston, MA
12.2020 - 06.2021
- Conducted testing events for SAG/AFTRA/Union television show in Los Angeles, California; Organized and ran testing for SAG/AFTRA/Union/Apple Film in Boston, Massachusetts.
- Collected specimens and verified quality, labeling, and proper accessioning.
Administrative Assistant/Buyer’s Assistant
Dillard’s Corporate
Little Rock, AR
03.2020 - 12.2020
- Coordinated corporate office orders to meet operational requirements.
- Used filing systems to improve document management and organization.
- Answered phones and routed voicemails to respective employees.
- Processed accurate data entries across proprietary systems.
Administrative Assistant/Quality Control
Anderson Engineering Consultants, Inc
Little Rock, AR
02.2019 - 03.2020
- Coordinated dispatch schedules to ensure timely operations.
- Prepared daily construction reports for project tracking.
- Proofread content for typo-free emails and documentation.
- Directed team of 6+ construction workers and managed daily schedules.
Risk Management Coordinator
VCC LLC
Little Rock, AR
09.2012 - 10.2018
- Ensured subcontractor insurance compliance and job site document verification nationwide.
- Collected and reviewed bonds, assisted in enrollment for controlled insurance program, managed shipping tasks
- Advanced from receptionist to supporting construction risk management for a prominent general contractor.
- Utilized Lotus Notes and Microsoft products extensively.
- Recommended revision of risk management documents, procedures, and forms to comply with regulations.
- Reviewed contractual documents to determine correct insurance coverage.
Medical Referral Specialist/Insurance Claims Specialist
Arkansas Blue Cross and Blue Shield
Little Rock, AR
01.2009 - 09.2012
- Determined the need for Disease Management or Behavioral Health referrals based on diagnoses history, correctly completing required forms and communicating information effectively.
- Coordinated referral orders for patients of provider.
- Coordinated with providers to assess case management needs for chronic illnesses.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Entered confidential patient information and updated electronic records in database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Word Processor
FTN Associates, Ltd
Little Rock, AR
01.2008 - 01.2009
- Prepared, edited, and finalized reports on water resources for EPA, FEMA, and environmental departments.
- Formatted reports and proposals, ensuring advanced editing using Microsoft Word and Excel.
- Systematically arranged details to align with priority levels
- Reviewed data for deficiencies or errors and corrected incompatibilities.
Education
Bachelor of Arts - Theatre Arts
University of Arkansas
Skills
- Data management
- Customer Service
- Administrative support specialist
- Quality assurance
- Advanced word processing
- Office Management
- Document Control
- MS Office proficient
- Data Management
- Organizational Efficiency
- Task Prioritization
- Claims Management
- Employee Safety
- Compliance Monitoring
- Contingency Planning
- Risk management policies
- Prioritization and Planning
- Team Leadership
- Strategic Correction Planning
- Quality Assurance Systems
- Risk Assessment
- Reviewing Technical Documents
- Environmental Assessment
- Priority Management Skills
- Keen Observational Skills
- Skilled in Team Dynamics
- Consistent Dependability
- Prioritization of Deadlines
- HIPAA Compliance
- Health Data Management
- Clinical Coding Accuracy
- Proficient in Medical Terminology
- Quality Assurance Processes
- Insurance Verification
- Assistance in Project Management
Note:
2022-Moved to Gatlinburg, Tennessee, where I took on more restaurant roles to provide for my family during the covid-19 pandemic; hence, the change in job careers.
Timeline
Kitchen Expeditor
Anakeesta
08.2024 - 05.2025
Bartender
Park Vista, A Double Tree by Hilton
05.2024 - Current
Bartender
Loco Burro Tex Mex Cantina
10.2022 - 08.2023
Bartender (career Change Due to Move During Covid)
Puckers Sports Bar And Grill
03.2022 - 10.2022
Legal Assistant
Friday, Eldridge and Clark
10.2021 - 04.2022
Health and Safety-Covid Lab Coordinator
CTEH, LLC
12.2020 - 06.2021
Administrative Assistant/Buyer’s Assistant
Dillard’s Corporate
03.2020 - 12.2020
Administrative Assistant/Quality Control
Anderson Engineering Consultants, Inc
02.2019 - 03.2020
Risk Management Coordinator
VCC LLC
09.2012 - 10.2018
Medical Referral Specialist/Insurance Claims Specialist
Arkansas Blue Cross and Blue Shield
01.2009 - 09.2012
Word Processor
FTN Associates, Ltd
01.2008 - 01.2009
Bachelor of Arts - Theatre Arts
University of Arkansas