Shannon Ramsey
Detroit,MI
Summary
Skilled Caseworker over 15 years of experience supporting clients in in goal-setting, skill-building to become self sufficient. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
19
19
years of professional experience
Work History
Home Help Specialist
State of Michigan Department of Human Services
Detroit, Michigan
06.2023 - Current
- Provide home help care service for those disabled individuals.
- Schedule home visits to secure well being and safety for all clients.
- Authorize payments for care agencies and care providers.
FC1 Associate
Amazon
Plymouth, MI
10.2021 - 10.2023
- Received, sorted and processed customer returns.
- Utilized technologies to learn new skills while handling packages.
Success Coach
State Of Michigan
Detroit, Michigan
07.2022 - 06.2023
- Helped families achieve self-sufficiency and building successful life strategies
- Worked in the Detroit Public School system to tackle safety, truancy, health and employment needs for families.
- Maintained case files and documented actions.
- Participated and partnered with other agencies within the community,
Family Independence Specalist
State Of Michigan Department Of Human Services
Detroit, Michigan
03.2005 - 07.2022
- Assisted families with health, food, emergency, and general assistance needs within the state of Michigan.
- Provided customer's with resources towards other local agencies for support.
- Worked with the Office of Child Support to determine compliancy status
Education
Bachelor of Science - Social Sciences
Michigan State University
East Lansing, MI06.1992
Skills
- Customer Service
- Crisis Situations
- Analytical Skills
Timeline
Home Help Specialist
State of Michigan Department of Human Services
06.2023 - Current
Success Coach
State Of Michigan
07.2022 - 06.2023
FC1 Associate
Amazon
10.2021 - 10.2023
Family Independence Specalist
State Of Michigan Department Of Human Services
03.2005 - 07.2022
Bachelor of Science - Social Sciences
Michigan State University
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