Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHANNON RANKIN

Surprise,AZ

Summary

Dynamic professional with a proven track record in sales performance optimization. Expert in relationship building and customer service, driving revenue growth through strategic market identification. Adept at managing complex transactions and ensuring client satisfaction, leveraging strong negotiation skills to achieve successful outcomes.

Overview

11
11
years of professional experience

Work History

Manager in Charge

ED Marshalls Jewelers
09.2021 - 06.2025
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Patient Care Manager

Consumer Direct Services
01.2016 - 05.2020


  • Monitored compliance with healthcare regulations, ensuring adherence to policies and procedures.
  • Implemented quality improvement initiatives to optimize patient satisfaction and service delivery.
  • Developed educational materials for patient, improving understanding of treatment protocols.
  • Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Facilitated communication between patient and healthcare providers, resolving concerns effectively.
  • Oversaw day-to-day operations, ensuring seamless coordination.
  • Collaborated with physicians and other healthcare professionals to develop comprehensive treatment.

Realtor Sales Manager

Rankin Real Estate Group
05.2014 - 07.2017
  • Guided clients through property transactions, ensuring compliance with local regulations and market trends.
  • Conducted market analyses to determine optimal pricing strategies for residential listings.
  • Negotiated contracts and terms between buyers and sellers, achieving mutually beneficial agreements.
  • Collaborated with mortgage lenders and inspectors to streamline transaction processes for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

Education

No Degree - Fine Arts

University of Texas
TX

Skills

  • Sales performance optimization
  • Sales management
  • Customer service
  • Time management
  • Relationship building

Languages

English
Full Professional

Timeline

Manager in Charge

ED Marshalls Jewelers
09.2021 - 06.2025

Patient Care Manager

Consumer Direct Services
01.2016 - 05.2020

Realtor Sales Manager

Rankin Real Estate Group
05.2014 - 07.2017

No Degree - Fine Arts

University of Texas

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