Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shannon Reagan

Rohnert Park,CA

Summary

Dynamic and results-oriented professional with a strong work ethic and a positive outlook, adept at thriving in fast-paced and evolving environments. Demonstrates exceptional multitasking abilities and excels in both independent and collaborative settings while fostering effective relationships with colleagues. Proficient in a wide range of software applications, including Microsoft Office Suite, QuickBooks, and various HR systems, ensuring seamless operational support. Holds a Human Resources Certificate and an Account Clerk and Payroll Certificate from Santa Rosa Junior College, with ongoing studies for Society for Human Resource Management certification to further enhance expertise in the field.

Overview

31
31
years of professional experience
2
2
years of post-secondary education

Work History

Court Legal Process Clerk I

Superior Court of California, County of Sonoma
11.2024 - Current
  • Routine legal clerical support
  • Knowledge and understanding of court functions
  • Help the public and other agencies at court counters or by phone
  • Files and images court documents
  • Responds to record requests and make copies as needed
  • Safeguarded sensitive information through strict adherence to confidentiality protocols and data security practices.
  • Demonstrated adaptability in handling diverse caseloads, managing multiple assignments simultaneously without compromising quality or timeliness.

Human Resources Specialist

Alternative Family Services
10.2023 - 03.2024
  • Confidential information
  • Email
  • Enter renewable (update Driver's License, Vehicle Insurance and Registration) in Relias training program
  • New employee files
  • Onboarding
  • Employee terminations
  • Office technology
  • Verification of employment
  • Assign mandated training in Relias
  • Created addendums for promotions, salary increases, qualification of benefits, etc.
  • Managed HR shared email inbox

Confidential Human Resources Coordinator

West County Transportation Agency
07.2016 - 05.2022
  • Confidential information
  • Operations of the Human Resources Department
  • Composed memorandums and letters on behalf of management
  • Employee sick and unpaid leave tracking including the interactive process
  • Facilitated worker's compensation, interactive process, unemployment, and state disability claims through EDD, FMLA, CFRA, PDL, and ADAAA
  • Benefits for onboarding, open enrollment, and qualifying events
  • Employment Development Department reporting and forms
  • Attended board, negotiations, safety, staff, supervisory, and communications meetings
  • Recruiting, job fairs, screening, and interviews
  • Placed employment advertisements (Indeed, Press Democrat, Monster, in office, and radio)
  • Pre-employment documentation, physical, drug, and fingerprinting
  • Assembled new employee packets and orientation
  • Personnel files
  • I-9 forms
  • Managed and maintained seniority list, absence records, school bus accidents, and reports accidents and workers' compensation to Redwood Empire Schools' Insurance Group (RESIG)
  • New employees entered ESCAPE, and HRIS system
  • Writing policies and procedures, and job descriptions
  • Prepared termination documents and took part in termination meetings
  • Composed letters for discipline per collective bargaining agreement, California Education Code, state, and federal codes
  • Employee status changes
  • Records retention
  • OSHA 300A form
  • Investigative process for complaints
  • Trained employees
  • Target Solutions tracking for mandated training
  • Verification of employment
  • California state, federal, and OSHA posters required by law
  • Supported payroll with entering employee hours

Senior Administrative Assistant

Santa Rosa Police Department
12.2007 - 07.2016
  • Supported the FSD Captain, Lieutenants, Sergeants, and Officers
  • Rotation every six months
  • Weekly updates and postings for patrol roster
  • Briefing room and report writing room supplies
  • Contract overtime
  • Civil Subpoena log, billing, and refunds
  • Restitution coordinator
  • Taxicab Ordinance and Ride Along Coordinator
  • Amplified Sound, Bingo, and Solicitor Permits
  • Background checks using Live Scan for Taxicab permits, Ride Along applicants, and Solicitor Permits
  • Daily mail
  • Ordered forms and supplies
  • Worked with the Training Coordinator with registration, booking hotels, rental cars, and flights for all training courses
  • Confidential information
  • Police website and used confidential programs
  • Hiring process
  • Researched pawn slips for stolen property
  • Assigned overtime to all officers through the Telestaff program
  • Supported payroll with reviewing officers' hours

Senior Administrative Assistant

City of Santa Rosa Code Enforcement Department
03.2006 - 12.2007
  • Supported the Code Enforcement Officers
  • Typed and created boiler plate letters
  • Monthly administrative hearings
  • Typed letters
  • Filed
  • Entered code complaints
  • Processed paperwork for the Administrative Hearings

School Office Coordinator II

Sonoma County Office of Education
09.2000 - 03.2006
  • 13 department budgets
  • Maintained and managed over 50 employees
  • Regulated and managed 13 or more classrooms
  • Databases (ex: student database)
  • Confidentiality of confidential information
  • IEP plans and student cumulative file
  • Composed letters and memos for parents and staff members
  • Worked collaboratively with in-take specialist on CAD calendar, organized all new in-takes, reports, and referrals
  • Worked collaboratively with the in-SHAPE team to develop the program and keep the database
  • Helped with setting up the CAD clinic, attended meetings to build the CAD clinic and organized the CAD clinic

Secretary I

State Farm Insurance Company
10.1999 - 08.2000
  • Daily status, attendance report, distributions, answer phones, and aids department superintendent
  • Typed and created forms in Microsoft Word and managed special projects Maintained the confidentiality of certified policies, excess lines, and large loss reports
  • Maintained confidential information such as salaries, terminations, and new hires

Human Resources Records Specialist

State Farm Insurance Company
08.1994 - 04.1998
  • Policies, procedures, and processes
  • Selection tests, and applicant tracking
  • New hires, transfers, terminations, rehires, and the job opportunity program
  • Recruitment materials and job fairs
  • Posted advertisements - press democrat and in office
  • Confidentiality of confidential information
  • Administered and proctored testing to applicants
  • Lobby
  • HRIS system, sorted daily morning breakdown and month end breakdown
  • Skills inventory, retirement birthday cards, verification of employment, select-a-gift program, discovery program, anniversaries, morning announcements and special projects
  • Managed two Human Resources Representatives
  • Trained employees
  • Filed
  • Sent, received, and distributed mail

Education

Some College (No Degree) - Human Resources Development

Santa Rosa Junior College
Santa Rosa, CA

High School Diploma -

Piner High School
Santa Rosa
09.1986 - 05.1988

Skills

  • Client communication
  • Microsoft office
  • Legal research
  • Deadline management
  • Works well with co-workers and a collaborator
  • People skills
  • Multi-tasking, adaptive to fast paced, and changing environment

Interests

  • Watching Movies and TV Shows
  • Gym Workouts
  • I have a passion for photography and editing photos
  • Swimming

Timeline

Court Legal Process Clerk I

Superior Court of California, County of Sonoma
11.2024 - Current

Human Resources Specialist

Alternative Family Services
10.2023 - 03.2024

Confidential Human Resources Coordinator

West County Transportation Agency
07.2016 - 05.2022

Senior Administrative Assistant

Santa Rosa Police Department
12.2007 - 07.2016

Senior Administrative Assistant

City of Santa Rosa Code Enforcement Department
03.2006 - 12.2007

School Office Coordinator II

Sonoma County Office of Education
09.2000 - 03.2006

Secretary I

State Farm Insurance Company
10.1999 - 08.2000

Human Resources Records Specialist

State Farm Insurance Company
08.1994 - 04.1998

High School Diploma -

Piner High School
09.1986 - 05.1988

Some College (No Degree) - Human Resources Development

Santa Rosa Junior College

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