Shannon Rethke
Rosemount,MN
Summary
Skilled Underwriter associate specializing in Workers Compensation Insurance, offering more than 24 years of experience to organizations. Highly adept in underwriting moderate to complex policies.
Overview
23
23
years of professional experience
Work History
Sr Workers' Compensation Underwriting Associate
Guideone Insurance Hill Agency
Des Moines, IA
08.2021 - Current
- Maintained high levels of customer satisfaction by promptly addressing inquiries and resolving any issues related to underwritten policies.
- Adhered to strict confidentiality protocols while handling sensitive client information, maintaining a high degree of professionalism at all times.
- Participated in ongoing professional development opportunities, staying current with industry best practices for underwriting methodologies and procedures.
- Supported team members during peak workflow periods, helping to maintain consistent turnaround times for application processing.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
Sr Underwriting Assistant
State Auto Insurance
Columbus, OH
08.2001 - 08.2021
- Ensured compliance with regulatory requirements through meticulous documentation and ongoing monitoring of underwriting activities.
- Evaluated client proposals for insurance coverage based on established criteria, ensuring sound decision-making processes were followed consistently throughout the organization.
- Maintained high levels of accuracy in processing policy applications, endorsements, cancellations,
- Provided exceptional customer service to agents and brokers by promptly addressing inquiries and resolving issues.
Education
Associate Of Applied Science - Medical Assisting
Dakota County Technical College
Rosemount, MN06.1997
Dipolma - General Studies
Rosemount Senior High School
Rosemount, MN06.1986
Skills
- Underwriting guidelines
- Microsoft Office
- Policy Interpretation
- Research abilities
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional and mature
Timeline
Sr Workers' Compensation Underwriting Associate
Guideone Insurance Hill Agency
08.2021 - Current
Sr Underwriting Assistant
State Auto Insurance
08.2001 - 08.2021
Associate Of Applied Science - Medical Assisting
Dakota County Technical College
Dipolma - General Studies
Rosemount Senior High School