Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon Reuber

Shannon Reuber

Evans Mills

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience

Work History

Platoon Leader

Army Reserves
05.2025 - Current
  • Expedited decision-making process in high-pressure situations by maintaining situational awareness.
  • Maximized resource allocation efficiency by closely monitoring supply usage and submitting accurate inventory reports to higher command levels.
  • Implemented new tactics or strategies based upon lessons learned from previous engagements.
  • Enhanced platoon discipline with enforcement of strict adherence to military standards, regulations, protocols, or guidelines.

Enlisted Soldier

Ohio Army National Guard
06.2022 - Current
  • I work as a cadet, shadowing officers and non-commissioned officers, to further develop my leadership capabilities.
  • I am tasked with assisting in administrative duties and helping to facilitate and manage training.

Server

Outback Steakhouse
02.2024 - 05.2025
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Team Member

Skyline Restaurant
03.2022 - 02.2024
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.

Customer Service Representative

Home Depot
12.2020 - 03.2022
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Generator Mechanic

Ohio Army National Guard
06.2020 - 03.2022
  • Replaced defective parts in generator systems to ensure proper operation.
  • Inspected generators for compliance with safety regulations.
  • Conducted routine tests on diesel-powered generators to ensure optimal performance.
  • Carried out scheduled and routine maintenance on small and large generators.

Education

Bachelor of Arts - Crime And Justice Studies

Wright State University
Dayton, OH
05-2025

High School Diploma -

Bellbrook High School
05-2019

Skills

  • Team member support
  • Mentoring
  • Personnel management
  • Operational planning
  • Conflict resolution
  • Microsoft PowerPoint
  • Stress management
  • Administrative support
  • Scheduling
  • Refunds processing

Accomplishments

  • Army Achievement Medal
  • General Patton Award

Timeline

Platoon Leader

Army Reserves
05.2025 - Current

Server

Outback Steakhouse
02.2024 - 05.2025

Enlisted Soldier

Ohio Army National Guard
06.2022 - Current

Team Member

Skyline Restaurant
03.2022 - 02.2024

Customer Service Representative

Home Depot
12.2020 - 03.2022

Generator Mechanic

Ohio Army National Guard
06.2020 - 03.2022

High School Diploma -

Bellbrook High School

Bachelor of Arts - Crime And Justice Studies

Wright State University

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