Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Shannon Reynolds

Shannon Reynolds

Wilmington,NC

Summary

With a proven track record at Fred Meyer, I excel in customer service and cash management, demonstrating professionalism and a strong work ethic. Skilled in fraud detection and maintaining confidentiality, I've enhanced customer loyalty and streamlined operations, contributing significantly to workplace efficiency and positive customer interactions.

Overview

2025
2025
years of professional experience

Work History

Teller

Fred Meyer
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

File Maintenance Manager

Fred Meyer
04.2013 - 01.2025
  • Managed the migration from paper-based to electronic filing systems without disrupting daily operations or compromising data security.
  • Implemented a cross-referencing system in the filing database that increased efficiency in locating related documents when required.
  • Introduced performance metrics tracking employee adherence to file management policies, driving continuous improvement initiatives within the team.
  • Collaborated with IT department to implement data backup procedures, ensuring business continuity in case of data loss.
  • Maintained accurate records of archived materials by developing an intuitive cataloguing system for easy reference when needed.
  • Assisted in budget management for the file maintenance department by tracking expenses, identifying cost-saving opportunities, and providing accurate forecasts.
  • Trained staff members on proper file maintenance practices, fostering a culture of accountability and organization throughout the workplace.
  • Developed and enforced document retention policies to ensure compliance with industry regulations, preventing potential legal issues.
  • Transmitted documents, organized revisions and tracked changes.

Payroll Clerk

Fred Meyer
04.2013 - 01.2025
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
  • Established a well-organized filing system for maintaining all payroll-related documents securely.
  • Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
  • Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
  • Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
  • Provided support during financial audits by preparing relevant documentation related to payroll transactions.
  • Facilitated employee understanding of payroll issues, providing detailed explanations and quick resolutions.
  • Assisted in implementing new payroll system, leading to more efficient operations.
  • Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
  • Reduced payroll processing errors, conducting detailed checks before final submission.
  • Provided training to new payroll clerks, sharing best practices and system knowledge.
  • Participated in payroll software updates, testing new features to maximize departmental efficiency.
  • Streamlined payroll process, ensuring timely and accurate payments to all employees.
  • Enhanced accuracy of timekeeping records, verifying employee hours worked against payroll data.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Generated reports to track employee time and attendance.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Coordinated resolution of payroll discrepancies.

Customer Service Representative

Fred Meyer
04.2013 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Cashier

Fred Meyer
05.1998 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate Of General Studies - General Studies

Portland Community College
Portland, OR

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Cash handling expertise
  • Transaction processing accuracy
  • Cash counting
  • Relationship building and management
  • Goal-oriented focus
  • Cash drawer balancing
  • Stress tolerance
  • Cash handling
  • Patience and empathy
  • Financial record keeping
  • Listening and comprehension
  • Customer relationship building
  • Confidentiality and discretion
  • Rapid 10-key data entry
  • Fraud detection
  • Fraud detection proficiency
  • Drawer balancing
  • Account management
  • Account updating
  • Asset protection
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Customer Service-oriented
  • Bank deposits
  • Team cooperation
  • Decision-making
  • Analytical thinking
  • Team leadership
  • Sorting and filing
  • Pleasant and personable
  • Cash supply orders

Timeline

File Maintenance Manager

Fred Meyer
04.2013 - 01.2025

Payroll Clerk

Fred Meyer
04.2013 - 01.2025

Customer Service Representative

Fred Meyer
04.2013 - 01.2025

Cashier

Fred Meyer
05.1998 - 01.2025

Teller

Fred Meyer

Associate Of General Studies - General Studies

Portland Community College

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Shannon Reynolds