Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Riley

Ferrum,VA

Summary

I am a highly motivated, dependable, and dedicated individual who thrives in fast-paced environments. I have excellent listening skills, and my 18 years of experience in healthcare have equipped me to excel in decision-making during high-stress situations. I am confident that both my knowledge and compassion would be a valuable asset to your team, as a Health Services Manager.

Overview

21
21
years of professional experience

Work History

Health Services Advocate

STEP, Inc.
Rocky Mount, Virginia
05.2024 - Current
  • Responsible for tracking medical, dental, and developmental requirements for children enrolled in Head Start and Early Head Start.
  • Ensures compliance with relevant standards and regulations.
  • Maintain professional relationships with health service providers.
  • Accurately documents all health assessments to include growth, medical, dental, and vision.
  • Continuously advocates for all enrolled children while assisting them with medical needs.

National Service Officer II

Disabled American Veterans
Roanoke, VA
06.2013 - 04.2024
  • Determines eligibility for service connection, pension, burial, DIC, Vocational Training, Medical and Dental treatment, Automobile and other conveyance insurance, dependency education allowances and other ancillary benefits.
  • Accurately records all interactions with clients and maintains client records in a Case Management System.
  • Effectively communicates with Veteran Service Representatives and other team members throughout the VA Regional Office(s), VA Medical facilities.
  • Manages all training and submissions for the state of Virginia.
  • Properly accesses records from a variety of sources and systems.

CNA/Registered Nurse (RN)

Carilion
01.2005 - 05.2013
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands on nursing care while adhering to medical center policies and procedures.
  • Administered medications and treatments as directed and as appropriate for patients medical care in collaboration with multi-disciplinary team.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Performed cardiopulmonary resuscitation accurately and effectively.
  • Effectively documented all activities and procedures accurately in EMR system and maintained patient confidentiality.

Education

Associate of Science - Nursing

Jefferson College of Health Sciences
Roanoke, VA
05.2010

High School Diploma -

Franklin County High School
Rocky Mount, VA
05.2004

Skills

  • Excellent verbal & non verbal communication skills
  • Proficient in MS Office
  • Typing 75 WPM
  • Attention to detail
  • Sound judgment
  • Excellent time management
  • Can effectively operate under stress
  • Problem solving skills
  • Complies with HIPAA
  • Prioritization skills
  • Multi-tasking skills
  • Emergency Medical Services
  • CPR/First Aid
  • Child Plus

Timeline

Health Services Advocate

STEP, Inc.
05.2024 - Current

National Service Officer II

Disabled American Veterans
06.2013 - 04.2024

CNA/Registered Nurse (RN)

Carilion
01.2005 - 05.2013

Associate of Science - Nursing

Jefferson College of Health Sciences

High School Diploma -

Franklin County High School

Similar Profiles

CREATE PROFILE