SHANNON RILEY
Ferrum,VA
Summary
I am a highyly motivated, dependable and dedicated indivdual who thrives in fast paced environments. I have excellent listening skills, and my 18 years of experience in healthcare has equipped me to excel in decision making during high stressful situations. I am condent that both my knowledge and compassion would make a valuable asset to your team
Overview
20
20
years of professional experience
Work History
Health Advocate
Step, Inc.
Rocky Mount, VA
05.2024 - Current
- Increased client trust through consistent support, advocacy, and proactive problem-solving during various situations and/or emergency situations.
- Advocated for affordable prescription medication access, resulting in cost savings for clients without compromising treatment efficacy.
- Implemented outreach strategies to engage clients in community-based services.
- Established strong relationships with local healthcare providers to streamline referral processes and enhance the continuity of care for clients.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Organized community outreach events on various health topics that increased public awareness regarding preventive measures and available resources.
National Service Officer II
Disabled American Veterans
06.2013 - 05.2024
- Determines eligibility for service connection, pension, burial, DIC, Vocational Training, Medical and Dental treatment, Automobile and other conveyance insurance, dependency education allowances and other ancillary benefits
- Accurately records all interactions with clients and maintains client records in a Case Management System
- Effectively communicates with Veteran Service Representatives and other team members throughout the VA Regional Office(s), VA Medical facilities
- Manages all training and submissions for the state of Virginia
- Properly accesses records from a variety of sources and systems
CNA/Registered Nurse (RN)
Carilion
01.2005 - 05.2013
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Rendered hands on nursing care while adhering to medical center policies and procedures
- Administered medications and treatments as directed and as appropriate for patients medical care in collaboration with multi-disciplinary team
- Exhibited professionalism and leadership to peers by participating in professional activities and continuing education
- Performed cardiopulmonary resuscitation accurately and effectively
- Effectively documented all activities and procedures accurately in EMR system and maintained patient confidentiality
Education
Associate of Science - Nursing
Jefferson College of Health Sciences
Roanoke, VA05.2010
High School Diploma -
Franklin County High School
Rocky Mount, VA05.2004
Skills
- Excellent verbal & non verbal communication skills
- Proficient in MS Office
- Typing 75 WPM
- Attention to detail
- Sound judgment
- Excellent time management
- Can effectively operate under stress
- Problem solving skills
- Complies with HIPAA
- Prioritization skills
- Multi-tasking skills
- Emergency Medical Services
- CPR/First Aid
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Infection control measures
- Compassion and empathy
- Wound care
- Patient monitoring
- IV setup
- Care plan development
- Professional bedside manner
- Performing ekgs
- Geriatric nursing
Timeline
Health Advocate
Step, Inc.
05.2024 - Current
National Service Officer II
Disabled American Veterans
06.2013 - 05.2024
CNA/Registered Nurse (RN)
Carilion
01.2005 - 05.2013
Associate of Science - Nursing
Jefferson College of Health Sciences
High School Diploma -
Franklin County High School