Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Roberts

Miami,FL

Summary

Dedicated Police Supervisor with proven success at building high-performing teams and controlling crime. Productive and positive communicator with public and other law enforcement. Transforms crises into orderly solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Police Sergeant

Miami-Dade Police Department
03.2022 - Current
  • Supervised and coordinated daily operations of patrol shifts of up to 8 officers.
  • Served as mentor and role model to junior officers.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Established and enforced employee performance policies.
  • Developed and implemented methods of reducing crime in community, analyzing crime trends and developing corresponding strategies.

Police Officer

Miami-Dade Police Department
03.2009 - 12.2022
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Apprehended offenders and conducted interviews and interrogations.
  • Conducted preliminary investigations at scenes of major crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.

Customer Service Representative

PRC LLC
08.2006 - 02.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Science - Criminal Justice

Broward College
Fort Lauderdale, FL
05.2006

Skills

  • Custody Management
  • Information Verification
  • Evidence Identification
  • Mobile Surveillance

Languages

English

Timeline

Police Sergeant

Miami-Dade Police Department
03.2022 - Current

Police Officer

Miami-Dade Police Department
03.2009 - 12.2022

Customer Service Representative

PRC LLC
08.2006 - 02.2009

Associate of Science - Criminal Justice

Broward College

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Shannon Roberts