Shannon Roberts
West Chester
Summary
Dynamic professional with a proven track record in customer service and cash management, honed at companies like Fifth Third Bank. Excelled in maintaining compliance and securing client trust, while leveraging analytical thinking to enhance customer satisfaction. Known for resolving high-stress situations, ensuring loyalty, and fostering strong relationships.
Overview
11
11
years of professional experience
Work History
Banker
Fifth Third Bank
03.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Customer Service Representative
Kroger
08.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Asm/Walmart
07.2014 - 05.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor Of Science - Social Work
Phoenix University
Phoenix, AZPersonal Computers
Diamond Oaks
Dent Ohio Skills
- Cash management
- Customer Service-oriented
- Cash handling
- Analytical thinking
Additional Information
Notary public 12/07/2027
Timeline
Banker
Fifth Third Bank
03.2019 - Current
Customer Service Representative
Kroger
08.2017 - 12.2019
Retail Sales Associate
Asm/Walmart
07.2014 - 05.2016
Bachelor Of Science - Social Work
Phoenix University
Personal Computers
Diamond Oaks
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