Shannon Robertson
Frederick,MD
Summary
Dynamic Industrial Security Representative and USN veteran recognized for productivity and efficient task completion. Skilled at analyzing work processes, conducting internal audits, and developing strategic corrective action plans. Committed to continuous improvement and regulatory compliance in fast-paced environments, driving successful outcomes across diverse teams, while ensuring adherence to stringent security protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Industrial Security Representative
Leidos
Frederick, MD
08.2021 - Current
- Performed in the same role through three company transitions since April 2019 supporting the Service Management, Integration, and Transport (SMIT) contract, enforcing strict information security requirements and procedures across dynamic, geographically dispersed teams.
- Conceptualized, implemented, and then maintained a robust database and program notification system with accuracy to enforce compliance and communicate the statuses of Industrial Security, DoD 8570, and DoN IS access requirements for over 2,300 personnel.
- Performed internal security audits and generated compliance report data used to meet DISA's Traditional Security Checklist STIGs, passing all DoD inspections and assessments with an average compliance percentage of 97% or above.
- Routinely reviewed and interpreted security policies and government regulations, resulting in the identification of compliance requirement gaps associated with the protection of information that were subsequently reported for remediation.
- Primary Security approval authority for reviewing and processing all required paperwork and documentation (i.e. System Authorization Access Requests, requisite annual security trainings, security clearances) to ensure accuracy, completeness, and all customer security requirements are met prior to submission to the designated ISSM for processing and authorization for access to DoN IS.
Service Delivery Representative IV
Perspecta
Norflk, VA
03.2018 - 04.2019
- Under the NGEN Contract, provided direct customer support as a Windows File Server administrator.
- Administered remote support and request fulfillment for computers, printers, and mobile devices across 400,000+ Classified, Unclassified, and Naval Nuclear Propulsion Information (NNPI) DoN machines/users using Windows Command Prompt, PowerShell, and the HP Service Manager ticketing system.
- Provided Technical Lead assistance to Tier 1 service desk agents via chatroom and in-classroom training, adhering to DoD IT Information Assurance and cyber security protocols.
Information Systems Technician (E-5)
United States Navy, Active Duty
Norfolk, VA
03.2012 - 03.2018
- While assigned to Commander Naval Surface Force Atlantic, submitted visit requests and performed security clearance verification utilizing JPAS for assigned internal uniformed personnel and site visitors.
- Executed the proper security, distribution, handling, accounting, reporting, and control of Communications Security materials, systems, and equipment.
- As a designated Alternate Customer Technical Representative (ACTR), utilized the Navy’s Enterprise Tool (NET) to maintain user accounts, network drops, and hardware/software for 98 Classified and Unclassified DoD computer assets.
- While assigned to the Information Security Division on USS Harry S Truman (CVN 75), performed routine and emergent System Administrator duties for the entire shipboard network structure supporting up to 5,000 uniformed personnel.
- Inventoried and maintained all shipboard networking systems to include network policy management via HBSS, ePO Orchestrator, DLP, HIPS, vulnerability management utilizing a number of tools (Retina Vulnerability Scanner, ACAS, VRAM, and WSUS), user training, and help desk support.
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Hyattsville, MD12-2023
Skills
- Security auditing
- Policy interpretation
- Risk management
- Compliance monitoring
- Database management
- DISS, SIMS, Power BI, Salesforce
Certification
- Cybersecurity Analyst+, CompTIA CE (Issued 2023, Expires 3/2029)
- Security+, CompTIA CE (Issued 2020, Expires 3/2029)
- FSO Program Management for Processing Facilities, CDSE (Issued 2019, No Expiration)
- A+, CompTIA CE (Issued 2018, Expires 3/2029)
References
References available upon request.
Timeline
Industrial Security Representative
Leidos
08.2021 - Current
Service Delivery Representative IV
Perspecta
03.2018 - 04.2019
Information Systems Technician (E-5)
United States Navy, Active Duty
03.2012 - 03.2018
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus