Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Rodriguez

Jarrell,TX

Summary

Skilled Facilitation Specialist adept at collaborating with diverse teams to co-design and deliver comprehensive training programs. Proficient in building and nurturing strong vendor relationships to enhance training outcomes. Experienced in creating engaging learning experiences and fostering a collaborative learning environment. Demonstrated ability to coordinate with cross-functional teams to achieve organizational training objectives. Strong communicator with a passion for life-long learning and development.

Overview

9
9
years of professional experience

Work History

L&D Training Facilitation Specialist

LegalZoom.com
10.2021 - Current
  • Onboarding and training of new vendors, including leadership, external stakeholders, QA, Trainers, and New Hires.
  • Travel to client locations to conduct training classes onsite (MX), to build constructive trainer and vendor relationships for successful program delivery.
  • Ongoing data analysis on program effectiveness to develop modifications and improvements to curricula and delivery methods.
  • Collaboration with vendors to customize L&D coursework to accommodate critical business needs.
  • Utilize cross-training techniques to enhance learning experience and promote retention where knowledge gaps are identified.
  • Promote peer growth by regularly attending training sessions and exchanging facilitation techniques and best practices.

Training Facilitation Supervisor

Marriott, Intl.
02.2015 - 03.2020
  • Led New Hire and up-skill training initiatives for call center associates.
  • Coordinated with Instructional Design team to develop comprehensive training materials.
  • Oversaw team of six Training Coaches, fostering their growth and enhancing performance.
  • Conducted 'Teach back' sessions with colleagues to ensure proficiency in facilitation.
  • Facilitated on-boarding processes for new Training team members.

Education

Certificate - Nursing Assistant

TexACT
Marble Falls, Tx.
2012

GED -

Austin Community College
Austin, TX
1996

Skills

  • Proficient in Google and Office Suites
  • Task Prioritization
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Communication platform proficiency (Slack, Teams, Skype, Google Chat)
  • Remote Office Availability
  • Cultural Awareness
  • Analytical and Critical Thinking
  • Organization and Time Management
  • 75 wpm

Timeline

L&D Training Facilitation Specialist

LegalZoom.com
10.2021 - Current

Training Facilitation Supervisor

Marriott, Intl.
02.2015 - 03.2020

Certificate - Nursing Assistant

TexACT

GED -

Austin Community College

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